Sandals & Beaches Resorts 4+

This is a beautiful resort. Walking through the beautiful gardens, I feel fortunate to be here. The staff is hardworking, friendly and genuinely seems to want you to have an enjoyable time. In all my travels, this is a defining quality that makes this Sandals the one for me. Especially excellent service at Chi, Bombay, Neptunes, and Schooners. Also, Brittany the bartender at the bar next to Spices makes the best Spicy Bloody Mary I've ever had away from home. Special shout-out to Butler Team #1 - Rasheed, Jerome and Tony. Simply the best there is. I didn’t really know great service until I met these wonderful gentlemen who put so much into their guests’ experience. The private, surprise wedding anniversary lunch they set up for us on our balcony was simply perfect - the best anniversary in all of our past 24 celebrations. Our butlers’ warmth and kindness was noticeable in every detail they made sure to include. We will always remember this trip. Thank you, Sandals Barbados!

Apparently according to the customer service representative that I spoke to all couples are supposed to be married. Only one person can be logged into the confirmation number. Let me go back to the beginning. I booked and paid for everything on my upcoming trip to sandals resort (EVERYTHING) it all went to my email I was logged into their website on my account when I made the reservation. Everything is in my name with my information. My BOYFRIEND signed into the app and created an account to be able to go on this app. He had the booking confirmation number and put it in. Being he signed into this app and put his information in with the confirmation number now I can’t pull up anything and he gets the points from the stay and not me when I paid for everything. I can bring up ANYTHING or see ANYTHING that has to do with the trip. When I called customer service for the app I was told that a couples should only have one account because couples are supposed to be married so being that he signed in and use the confirmation number first it will be on his account and the only way for me to change it is for me to mail them my bank statement with the proof that I paid for the trip. I’m not sending my bank statement 🤬 also why can’t they see everything is in my name not his. So strike 1 on this vacation.

Without question, Sandals CURAÇAO is one of the most beautiful of all the Sandals resort.
Improvement Opportunity #1
Two of the higher end restaurants require reservation, but they were fully booked during our 5 days stay. There are other good food choices that does not need reservations.
Improvement Opportunity#2
I was disappointed to rush to the Strand Seafood Restaurant on the beach which stated the closing time is 3:30 pm.
After booking another Sandals Vacation to Sandals Barbados we rushed to Strand and got there for 3:24 pm 6 minutes before closing.
The hostess informed me that the kitchen was already closed and they could not seat my party of 4. Naturally, we were disappointed because there was very limited options for food… the food carts which was 10 minute walk for a few 70 year olds at 88* degrees and humid is like a marathon walk.
My disappointment is the Waitresses and Chef Jack attitude at the restaurant was disappointment …. 1 star in a 5 star resort.
They definitely need more training.
I respect how difficult it for the staff to do their job.
Management will avoid misunderstanding and disappointment between guests and restaurant staff if they change the closing time or ask the servers and chefs to observe the posted Times.
Love Sandals, hope comments helps management .