Overall the app functions well but there is no room for any comments like need more sauce on the ziti or put extra sauce on the pizza or send grated cheese or send garlic powder or need silverware and napkins. Little comments on ordering items or the complete order do a lot to boost customer relationship

I like Sbarro pizza, but this app is quite user-unfriendly. It is best to just sign in as Guest if you are in a hurry, but if you are like me and buy pizza there once a month, you accrue points and coupons, so its best to create an account. The hardest thing about using the app is resetting your password. Once you figure that out, I guess you’re good. Dont rely on Microsoft/Edge to create a strong password for you, because it just wont auto fill. The only other problem I see with the app is that some pictures are not clickable. If you are trying to order a pickup, make sure you choose the nearest location of your local Sbarro first, otherwise, the Submit button will be grayed out. It’s good pizza, but you might want to order a whole pizza for you and a friend.

App should be pulled from the App Store, menu doesn’t align with the locations and I don’t mean specials or the pictures are different, I mean the everyday things on the stores menu isn’t on the app menu. For example you can’t buy the 6 inch Stromboli the store has every day, you have to buy the whole 24 inch thing online. No payments work; apple pay fails, but I used to be able to use that same card but now it tells me that card info is typed wrong but I looked at every digit, it’s correct. Used that same card on the mobile website (which still doesn’t show the correct menu) and it takes the payment.

The only way you get points or can use rewards is by online/app paid order only. Nothing to scan within the app for in store purchases. The Sbarro nearby is in a mall where I work, I often don’t know when I can go on break or don’t have time to place order then pick up (sometimes they run out of fountain soda). Employees don’t know how to add points when I purchase or don’t ask so I’ve missed some points. No way to add points from receipts. Basically this app is only for online ordering, not rewards.