SBSU-State Bank Southern Utah 4+

You cannot look up your bank account numbers, even when you log in, nor routing numbers. Maybe the latter is possible but I can’t find it.

I need a new card sometimes (when my magnetic stripe goes bad) but I can find no place on the app to request a new card. If you need checks, same problem. There is no way I can find to order and pay for them.

You can’t set up a biometric device if you follow instructions as you log into the app. Recently our biometric ID stopped working. It told me you to do it by going to Profile -> Profile Settings -> Biometric Device to set up. Luckily I finally found I could do it under Authorized Device Enrollment, not Biometric Device.

The Help menu isn’t actually any help. It tells you a phone number to call for help—it doesn’t give app guidance/help/response to Qs, just a Customer Service number, so I guess I wait to call when the bank is open.

Altogether, it is a great small-town bank with excellent in-person services, but unfortunately the app feels programmed in a way that reinforces the small-town bank theme.

Hi, we appreciate your feedback on these items. Our app will be getting an update soon to address some of these issues. Please contact our customer service department for any login issues 1-800-662-1788.

Why did the camera stop taking automatic pictures when hovering over a check? In March it worked so well and as I got the check in focus the camera automatically took the picture.

However, today I had to take the pic myself and it had to include so much of the surrounding area rather than just the check.

Hi, our recent update changed this feature to be compatible will all phones. Thanks for your feedback.

I was excited for the release of the updated app.
So far it takes longer to load than the old app did.
To check your transactions requires an additional step that is redundant and takes longer to load because of an extra landing page that is non essential.
Transferring funds still is pretty easy. But I find myself having to log into the web browser because the mobile app wheel keeps spinning like it is still loading, however it looks like every thing is already loaded.
I recommend SBSU to all my friends, but their app, not so much.

We are sorry that you are experiencing difficulties, please contact our customer support department at 435-865-2300 and they can help with any issues. Thanks