Dear Appsent Regret, Thank you very much for your review! We're sorry to hear you're facing difficulties. To help you solve your problem, we responded to your initial mail already a few hours later (besides our automatic email). Unfortunately, our support wasn't able to reach you multiple times. Please try to restore your purchases via the app's options menu (available from the app's start page on the top left area -> restore purchases button).Please let us know if we were able to help you!Kind regards,Scanbooster Support Team, Peter

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and would like to clarify a few points.First and foremost, the app does not consist of mere videos. Your smartphone truly becomes a virtual transducer, fully synchronized in real-time with your tablet, which acts as the virtual ultrasound machine. This setup allows you to simulate a complete ultrasound examination realistically. Many specialties are included: OB/GYN, Internal medicine/POCUS, Urology, Pediatrics, Angiology. All movements are fully supported: Fanning, rotating, rocking, sweeping and sliding. Even loss of contact and compression is simulated. Additionally, the scanning tutorials (Scan Tutorial) are not videos—they allow you to practice realistic probe movements on a virtual patient by physically moving your iPhone through the air.It seems there may have been some misunderstanding about how the app and the virtual transducer work. We are confident that with the proper setup and guidance, you can fully experience the app's potential to simulate ultrasound practice effectively. We’d love to get in touch with you personally and help you use the app to its full potential.As for contacting us: there are several ways to reach out. Both our website and the app itself offer support options. In the app, there is even a dedicated “Contact Support” button in the options that directly connects you to our support team. Or just write us at support@scanbooster.com. We’re here to help and happy to assist with any issues or questions you may have.Please let us know where exactly you encountered challenges. It’s very important to us that you have the best possible learning experience, especially in a field as demanding as sonography. We’d be glad to walk you through the setup or provide further assistance to ensure you can take full advantage of the app’s features.We sincerely hope you’ll give us another chance to address your concerns and perhaps reconsider your rating once everything is working as intended. Thank you for your feedback—it helps us improve every day!Best regards,The Scanbooster Team

Dear Mr Bermeo,We’re really sorry to hear that you’re experiencing difficulties. We have solved this problem with our last update. Now everything should be working fine again😊 If your purchased volumes are still locked, just press the „restore purchases“ button on the organ selection page or inside the settings. If everything is working well again we’d be very happy to receive an updated review/rating from you. Again we want to apologize for any inconvenience and have a little gift for you. Just send us an email to support@scanbooster.com with your name and we’ll send it😊Kind regards,Scanbooster Team Kind regards,Scanbooster Team

Dear alleycatcarlson,Thank you so much for your kind words. We’re always happy when people benefit from our app.We’ll release a major update to our app very soon that comes with many new features (and new scans). We’d be very happy to have you on board there as well😊Kind regards,Scanbooster team