Scoot Mobile 4+

Something is really wrong with your IT systems. I could not check in on the website after clarifying with customer hotline on the issues. Managed to check in on the app and when asked for email to post boarding passes I continued to get booking confirmation instead of the passes. Your system needs to work perfectly to evoke confidence especially involving flights.

I found the application to be glitchy. Also, I was unable to book multi city travel on the application. This was frustrating because Scoot’s regular travel portal is beyond inconvenient, full of unnecessary security verification steps, which ultimately lead to site malfunction and cause great user frustration. And when you go the only application, the experience is just as challenging. Scoot needs to clean up the back end processes and conduct more user back test acceptance trials before rolling out website and mobile applications.

The latest upgrade to the app, now version 2.0.1, essentially made it useless for me. It wiped out all my stored bookings and will not allow me to access or manage them through the app as the bookings are associated with my Kris Flyer number. Prior to the upgrade the app remembered who I was.

Additionally when booking a flight the app does not allow you to select your extras such as baggage allowance, board me first, food, etc. or enter your Kris Flyer number before purchasing the booking.

This app in its’ current state serves no purpose for me. Too bad as the previous version was quite good.