Scout for Dog Walkers 4+

Love it- needs a few tweaks

I’ve had scout for a few years now. It’s super affordable and the software does what I need. BUT I wish I could manage appointments and approve booking requests through my professional app instead of the web dashboard. Scout has consistently listened to feedback, solicited feedback and has always been amazing in customer service. I personalize my emails, they manage the billing and my calendar syncs to google.

Behind on the times

As a former Pet check user I have to say I’m shocked at the lack of features and the overall clunky-ness of the app (as someone else on her mentioned.) The lack of customization and odd choices in formatting both on the app and admin portal leave a lot to be desired. Worst of all, my application for the Braintree payment processor got rejected and I have to use a 3rd party processor. Braintree is probably one of the worst processors out there. I may be switching back to Pet Check. It seems like the developers are way in over their heads and are behind on many fronts. As a business owner in 2020 I need the latest and greatest tech to push my company forward.

Réponse du développeur ,

Hi Will, I have to say, you certainly got our attention with this review. I'm sorry you didn't have a great experience with Scout. This isn't feedback we typically receive, so we'd love to learn more about what you found to be odd about the software and why you believe it to be behind on the times. If you'd be open to talking, please message into support@scoutforpets.com. We'd love to hear more.

Very useful and easy to use!

I really enjoy using this app for my clients’ walks. The only thing I would improve is being able to use all the desktop features such as billing as well as being able to upload photos from your camera roll instead of only having the option to take it directly through the app.