A+ for effort
You seem to have many user issues. I believe my current issue is with my WiFi signal but I’m not sure yet. However, for someone to give you 1 star because they made the mistake of clicking on the trial is as dumb as many of the other things people are complaining about, especially after you didn’t hesitate to approve a full refund. They should’ve amended it. I felt the need to offset this, albeit my vote won’t make that much of a difference.
I don’t think the issues stated in the negative reviews are all necessarily inaccurate. But I feel they are overreacting in an unfair manner. That being said, I hope you are able to work out all the bugs. It can’t just work. It has to be simple and easy.
From the standpoint of customer service, you guys seem to be top notch. Keep trying. I love the willingness to respond. I’d suggest working toward an effective app; one that you can provide all available features free of charge. I say this only because of what you’re competing with.
Best wishes.