Screw Jam 12+

So I paid for this to be ad free. Can be fun. But at the same time it’s a bit frustrating. Your last hole to place the screw is not your last free spot. Even if I can make a move once I fill in the last space, it already tells me that I’ve lost when I could have gone to the next toolbox. I find this extremely frustrating which in turn makes me not want to play. I mean if I ever had this game in front of me and not on a phone app, the very last empty space would be used for another pet/screw but that’s not what this app does. Anyway, please fix it. It works sometimes, like maybe 30 percent of the time, but the other 70 percent it says you lose when you shouldn’t.

Also, for some reason today I keep getting ads even though I paid for the ad free version! I keep clicking the restore purchase and it’s not working. 😡 Refund please!

Hello there,

Thank you for reaching out! The situation you mentioned is actually a game mechanic that is designed to add strategic challenge, rather than a mistake.

We appreciate your input as it helps us improve. If you have any questions, please feel free to reach out! 👋🏼

Sincerely,
Rollic

…but I’m seeing some major issues that will likely keep me from continuing to play it. One is the dreaded last screw hole that automatically makes you fail a level that you probably didn’t need to fail. It’s pointless to add that last screw hole if it’s not going to be usable. You should only fail a level if all of your screw holes are full and you try to add another.

The other is the option to gain 10 coins and proceed after a level OR watch an ad to get more coins or bonus stuff. The first day I played the game, it worked as it was shown. Not once did I have to watch an ad to just collect the 10 coins. When I played it today, I got an ad after every single level even when I was selecting the 10 coin no-ad version. Annoying and unnecessary.

I understand that developers have to make money somehow, but making everything so expensive and so ad-heavy that it’s unusable is not the way to gain long term customers. If I like a game, I’ll be loyal to it for YEARS. I will spend real money. But there has to be a good give and take, which this game doesn’t have. I also have no desire to do timed levels, so it’s probably good I’m bowing out now before I reach those.

Hello there,

Thank you for reaching out and sharing your feedback with us. The situation you mentioned regarding extra move is actually a game mechanic that is designed to add strategic challenge, rather than a mistake. We understand your concerns and always actively doing our best to optimize our game for a better experience. We’ll consider your comments carefully as we work on improving the game. Your comments will be taken into consideration for future updates with related teams!

We appreciate your input as it helps us improve. If you have any questions, please feel free to reach out! 👋🏼

Sincerely,
Rollic

I paid to have the game be ad free, but if you want to make any kind of gold revenue you have to watch the ads. It is a pay (real money) to win game, but you don’t “win”anything, just go to the next level. Hard levels payout the same gold as regular levels. Once you get to a certain point the puzzles repeat themselves. Once you get to a high level it becomes impossible to beat a hard level without paying real money to have extras (extra holes, toolbox, or hammers) in order to beat the level. Some hard levels will require all three to beat it especially if you want to maintain certain streaks. Other side competitions in the game don’t payoff as it often requires extra purchases so you can win against others, which is then of course costing you more than the prize package. My cities stopped being able to build. It froze on Canada for weeks, finally unlocked only to be able to build 2 new cities, then locked again. All in all it’s fun for about a month of play. Customer service is unreachable to resolve the cities issue. Someone else mentioned about the extra hole not being usable and I too find that frustrating.

Hey there! Thank you for reaching out to us.

We understand the frustrations you're experiencing regarding the ads and gameplay challenges. Regarding the ads, we understand your concern and are actively working to optimize ad frequency to enhance your gameplay experience. Your feedback is important to us, and we'll do our best to ensure balanced ads.

In terms of the game’s progression, particularly with the difficulty of hard levels and the need for additional tools like extra holes or toolboxes, we will relay this to the development team. Your comments about the repeating puzzles and balancing of streaks and rewards in side competitions are valuable, and we’ll make sure this feedback is taken into account.

As for the issue with the cities not progressing—specifically being stuck in Canada—this is something we are actively working to resolve. If you haven’t already, please ensure your game is updated to the latest version, as we release patches to address issues like these.

We sincerely apologize for the inconvenience you've experienced, and we assure you that your feedback is being taken seriously.

Sincerely,
Rollic