SaaS helpdesk|ServiceDesk Plus 4+

Cloud-based IT servicedesk app

Zoho Corporation

    • 3.5 • 29 Ratings
    • Free

Screenshots

Description

ServiceDesk Plus Cloud for iOS enables you to access your IT service desk and perform a host of activities from your mobile phone. Now you can provide uninterrupted IT support to end-users anytime and anywhere using your mobile devices, just as you would in ServiceDesk Plus on the web. The mobile app is designed to allow technicians to provide resolutions to end-users by getting the full picture of the issue at hand, collaborating with other technicians, providing required approvals, obtaining solutions directly from the knowledge base, and conversing with end-users on the mobile app itself. The app even facilitates scanning and managing multiple assets simultaneously. Among other capabilities, it is also a great place to keep track of all announcements.

Here are some of the app’s other features:

● Create, pick up, assign, merge, resolve, and close IT tickets and notify users.
● Track time spent by adding worklogs.
● Add and reply to requests with attachments.
● Utilize day and night mode support.
● Customize the ticket details view with the desired fields.
● Optimize IT service desk KPIs using closure codes and status change comments.
● Monitor IT technician's productivity with the worklog timer under request details.
● Create knowledge base articles with rich-text formatting.
● Leverage multiple login methods, including SAML authentication.
● Execute field and form rules when adding or editing a request.
● Auto-populate the ticket description when users reply to technicians from the app.

What’s New

Version 6.3.1

The following issues have been fixed.
1. Tab bar title overlapping issue in Swedish language.
2. Request description not included in the conversation list.
3. Incorrect date display due to time zone issue.
4. “My Pending Request” filter was showing incorrect list.
5. iPad app crash.

Ratings and Reviews

3.5 out of 5
29 Ratings

29 Ratings

MattOBMeraki ,

It’s okay...

I work a non-profit health center so we use the free cloud version. It definitely get the job done but the app is a different story. We stopped getting notifications via the app back in December. My team and I have reinstalled many times and verified that push-notifications are enabled in the web console. Secondly, while in the app looking for someone’s reply to a ticket, the app seems to rearrange the conversation thus making it a puzzle to decipher the thread. We are moving to the on-prem solution and hope for better luck there!

Developer Response ,

Sorry for the inconvenience caused. Please send the device model and iOS version to servicedeskplus-cloud-support@manageengine.com / memobile-support@zohocorp.com so that we can analyze and fix the issues as soon as possible.

Obishawn11 ,

Useless

With each version, this app gets less usable. I’m losing functionality and now have cases that I can’t even see the descriptions for. I used to fall back to the web app if I had issues with the native app, but I’m completely blocked from the web app from a mobile device (can’t even get to the desktop version from the mobile device).

Developer Response ,

Sorry for the inconvenience caused. Please send the issue in detail to servicedeskplus-cloud-support@manageengine.com / memobile-support@zohocorp.com. We will analyze the issue and get back to you as soon as possible.

KyleTG83 ,

Need CMDB Access

Has all the basic features needed except one, CMDB. There is access to Assets but not configuration data which is needed when in the field. When will this be added to the mobile app?

Developer Response ,

Thanks for your feedback. CMDB feature has been added to our roadmap. It will be prioritised based on the demand and we will let you know once it is supported in our mobile app. Please reach out to us at servicedeskplus-cloud-support@manageengine.com / memobile-support@zohocorp.com for any further information.

App Privacy

The developer, Zoho Corporation, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Siri

    Get things done within this app using just your voice.

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