Screenshots

Description

ManageEngine ServiceDesk Plus (Cloud) iPhone app lets your technicians create, access and resolve requests from any place, anytime. This app reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. The app, designed particularly for iPhone, gives you better user experience. ManageEngine ServiceDesk Plus (Cloud) integrates your help desk requests and assets to help you manage your IT effectively.



App features:



Filter requests based on criteria such as unassigned, pending, open etc.

View, create, edit and delete requests.

Perform actions (pick up, assign, close, reply) for requests.

Work log and resolutions can be added/modified for each request.

What’s New

Version 5.9.14

Date picker issue in iOS 14 is fixed.

Ratings and Reviews

1.9 out of 5
20 Ratings

20 Ratings

gsmay611 ,

Would love to use the app but it keeps crashing

When it works it is a great app for managing my help desk. However the app constantly crashes. I think the new update has caused it to crash quicker and more often that version 5.4 did. I wish they could fix it as it really is a helpful and good app when it does work.

MattOBMeraki ,

It’s okay...

I work a non-profit health center so we use the free cloud version. It definitely get the job done but the app is a different story. We stopped getting notifications via the app back in December. My team and I have reinstalled many times and verified that push-notifications are enabled in the web console. Secondly, while in the app looking for someone’s reply to a ticket, the app seems to rearrange the conversation thus making it a puzzle to decipher the thread. We are moving to the on-prem solution and hope for better luck there!

Developer Response ,

Sorry for the inconvenience caused. Please send the device model and iOS version to servicedeskplus-cloud-support@manageengine.com / memobile-support@zohocorp.com so that we can analyze and fix the issues as soon as possible.

jhfc chi u ,

Great app but..

First off I will say this app is very useful and straightforward. The only issue is I have to reinstall it everyday. It like every time I don’t use it for awhile, like when I’m off work, the next morning when I try to use it the app crash and will not open until I delete it and reinstall it. If they get this problem fixed I would rate it 5 star but for now it’s gets 1 star.

Developer Response ,

Sor­ry for the in­­­con­ve­nience caused. Please write to us at "sdp-on­de­­mand-sup­­port@man­ageengine.­­com" or "mem­o­­bile-sup­­port@zo­ho­­cor­p.­­com" ex­­plain­ing your prob­lem in de­­tails and kind­­ly share your de­vice & OS de­­tails.

Information

Seller
Zoho Corporation
Size
122.4 MB
Category
Business
Compatibility

Requires iOS 10.0 or later. Compatible with iPhone 5S, iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6S Plus, iPhone SE (1st generation), iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XS, iPhone XS Max, iPhone XR, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12 mini, iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPad Air, iPad Air Wi‑Fi + Cellular, iPad mini 2, iPad mini 2 Wi‑Fi + Cellular, iPad Air 2, iPad Air 2 Wi‑Fi + Cellular, iPad mini 3, iPad mini 3 Wi‑Fi + Cellular, iPad mini 4, iPad mini 4 Wi‑Fi + Cellular, iPad Pro (12.9‑inch), iPad Pro (12.9‑inch) Wi-Fi + Cellular, iPad Pro (9.7‑inch), iPad Pro (9.7‑inch) Wi‑Fi + Cellular, iPad (5th generation), iPad (5th generation) Wi‑Fi + Cellular, iPad Pro (12.9‑inch) (2nd generation), iPad Pro (12.9‑inch) (2nd generation) Wi‑Fi + Cellular, iPad Pro (10.5‑inch), iPad Pro (10.5‑inch) Wi‑Fi + Cellular, iPad (6th generation), iPad (6th generation) Wi‑Fi + Cellular, iPad Pro (11‑inch), iPad Pro (11‑inch) Wi‑Fi + Cellular, iPad Pro (12.9‑inch) (3rd generation), iPad Pro (12.9‑inch) (3rd generation) Wi‑Fi + Cellular, iPad mini (5th generation), iPad mini (5th generation) Wi‑Fi + Cellular, iPad Air (3rd generation), iPad Air (3rd generation) Wi‑Fi + Cellular, iPad (7th generation), iPad (7th generation) Wi‑Fi + Cellular, iPad Pro (11‑inch) (2nd generation), iPad Pro (11‑inch) (2nd generation) Wi‑Fi + Cellular, iPad Pro (12.9‑inch) (4th generation), iPad Pro (12.9‑inch) (4th generation) Wi‑Fi + Cellular, iPad Air (4th generation), iPad Air (4th generation) Wi‑Fi + Cellular, iPad (8th generation), iPad (8th generation) Wi‑Fi + Cellular, and iPod touch.

Languages

English, Arabic, Croatian, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Traditional Chinese, Turkish, Vietnamese

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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