Seamless: Local Food Delivery +4

I’ve been using Seemless/GrubHub for years and never had a problem- until the other night. In NYC this past Tuesday night it was raining. When the whether is bad you kinda expect a delay in food delivery, but this one took the case. No only did the delivery guy claim to have delivered my food, he refused to answer the phone for me And the restaurant he works for. After all the calling back and forth, it’s now 11 p.m. and I knew I wouldn’t be able to get such healthy food at such an hour. So I decided to re-order the food and went to the restaurant to pick it up and paid cash.
I told the restaurant to take the $$ for my order out of his pay to make sure He didn’t get away with it. At least I was reimbursed for the order I Never received.... who would think about doing such a thing?
Besides, it’s Not like he got into an accident, maybe skidding in the water because of the rain... (yes, that happened before), but at least I got my food from a restaurant I always order from, so I knew my delivery guy on that run... This was the 1st time I ordered from this deli, but I see I’ll have to pick up my food from now on from this one.
Otherwise, I love the convenience of ordering food <3.

Hey Cachae7. We are so sorry to hear about your experience on our App. We would very much like an opportunity to rectify this situation. Please reach out to a member of our Customer Care team at 877-585-1085. Thank you.

Update: distance sort was fixed.

App quality has generally been a mix of forward and backwards steps over the years and I usually just deal with it until the next update fixes it, but breaking distance sort is a non-starter. In a recent change, I couldn’t see an option on the web site for distance at all was it removed, sorting by distance in the app returns horribly broken results, a diner a block away is now preceded by 261 other restaurants, it’s almost like a random bucketed list of restaurants now than anything I can reliably use, of note the default Recommended sort order was never really useful here either. Not having distance work when ordering food in NYC is a horrific decision that completely ignores how this city works, anything greater than 1 mile away means it might as well be 2 hours away if the restaurant even takes the order. Also makes it much harder to support your local neighborhood places when they’re suddenly so far down the list you end up thinking they’ve closed because normally you’d have stopped scrolling ages ago. The delivery people here walk, bike, e-bike, scooter/moped, they’re not driving as that would be insane, distance is just different here. Smaller cities I get it, but broken distance sort in NYC makes me think whoever pushed these changes through has never lived here. This has broken the service.

Hello Retnuh1 - Thank you for taking the time to provide feedback about your experience. We’re sorry to hear your order didn’t go as planned. Please contact us at grubhub.com/help.contact-us so we can look into this for you.

Uhh, this app is great. I started using it cause I thought DoorDash was too expensive. However, while trying to order Taco Bell I noticed the $4 delivery fee, service fees costing more than taxes, and that big fat tip. I find it quite ridiculous that I’m paying $36 for something that will cost me $17 to go get myself. Why would I pay more in service fees than I’m paying my own country? There should be a service fee flat rate of like $1. I also don’t see why I’m paying a delivery fee that isn’t going to the driver. It’s not like Seamless is paying for my driver’s transportation. My drivers usually come on bikes or little mopeds. I know good and well y’all are not giving them that money. And if y’all aren’t doing the delivery yourself there’s no reason you should be paid for their work. Unless you are using that money specifically for them. That goes for seamless, Taco Bell, or whoever needs to hear it. Sometimes I don’t have it on me to tip. Sometimes I don’t have the money. And the drivers are furious w that. So maybe they should be paid more? Enough so they don’t feel they’re living off of tips. Also, the Taco Bell items on Seamless are more expensive than they are on DoorDash. That’s weird!

Hello Asia Shakur, Thank you for your feedback! We are working to improve the app, fee's and services daily for our customers. Thank you.