Many websites claim to be “intuitive,” “designed with the consumer in mind” (who else would it be designed for??) or available for “fast and easy purchasing!” but turn out to be anything but. As someone who doesn’t typically shop for recreation nor randomly, it’s really frustrating not to easily find the category or item I want. Sometimes I wonder if the lack of clear direction is purposeful, so shoppers are forced to browse. It’s like being in a windowless IKEA where all you can do is follow the herd as it makes its journey from picking up shopping cart to forced progress through area after area of lamps and pillows and cutlery, finally exiting two hours later after buying $90 of stuff you hadn’t planned on.The Sears website is completely different: it actually issues built for the customer and is it straightforward and easy to use. Well-organized, its menus are presented as large buttons (APPLIANCES; TOOLS) that lead to progressively narrower sub-categories (REFRIGERATORS, DISHWASHERS, WASHER/DRYER BUNDLES), which in turn take you to the items you actually want to look at. Sears in general has been reliable and pretty transparent in terms of getting what you’ve asked and paid for. It seems like there are more and more sales and opportunities to save some money through cash points and holiday sales. There’s nothing frustrating here.

I have never had such terrible experience on line like this before . It took me over 21/2 hours to do something that should have taken 5 minutes All that after leaving Kmart sites because it would let me have something delivered! It said free delivery over $30 and every time I hit the delivery button it would kick it to store p/u and tell me I could p/u at a store a hundred miles from my house! How convenient Drive 200 miles to bur a 18$ rug makes sense! I was going to by well over a hundred $more in shirts for my son but I didn't want to be up all night long! Seriously guys your stores are shutting down if you don't do some thing quick with your on line and your repair services you will go belly up! Last month I had to have a service man out here 4 or 5 times to fix the darn water dispenser on my frigI In the amount of hours needed to be here waiting for service men to come look at it I got cancelled once because a service man called in sick and cancelled once because they said they didn't think I had received the needed part even though I called a couple days before my appt to let them know it was here, I could have bought a brand new refrigerator!!! So darn frustrating! They didn't compensate me a penny , didn't even send me a coupon heck they didn't even apologize! In fact the man that helped me because I was frustrated was very rude and hung up on me NOT COOL YEAH IM PRETTY MUCH DONE

The Shop Your Way points are what keep me coming back to Sears. I bought a Washer/Dryer set when they had $100 bonus cash a month or two ago and since then I have made 5-6 purchases through the app because I can get things for cheaper than anywhere else by using my points, even if the initial price is higher. i.e. I got a Black & Decker toaster oven that retails around $60-80 for $40 shipped with my points. Because of that, I don’t mind supporting Sears and hopefully keeping them in business with other purchases since I’m earning points on those purchases that I can put towards something else. The app is a little clunky and you have to learn to use the filters to make sure you’re viewing only ítems sold by Sears or Kmart if using points (they’re going the Marketplace route a la Walmart and Target now) but once you get used to maneuvering a bit you can snag some pretty decent deals, and free shipping over $35 as well as store pick-up options make it really easy and convenient since the in-store line during the holiday season is not fun at all.

This update is perfect. There are different ways to filter your searches. You can search by item and then filter by brand. You can also search by brand and filter by category (which is how I like to do it). You can also filter by Sears only products or by price range. The thing that I like most about this update is the full screen picture with zoom feature! You can make out details so much better than just a tiny thumbnail can give you. I'm probably going to spend the better part of the next 2 or 3 days looking at items now that I can see better detail. :D This feature was the only thing, in my opinion, that the last update didn't have which is why I give this app 5 stars.The only thing that I would add in the next update is the ability to filter by multiple brands. You could just change the "filter by brand" page so that users select the brands they want and click "done" when finished. This is just a suggestion and not necessarily a needed option.

As a salesperson at an independently owned sears, this app COULD have been useful for researching products with customers, or checking prices, statistics, etc. However there is no functionality for searching by sears item number, as there is on the full website. A month ago, I would have rated this app just a single star for being nearly useless. However:There have been several updates including one that integrates more information into the item pages, including stock number. However there is still no way to search by that item number, which still severely limits the utility. The idea (I thought) of a mobile app, was that you could use it in-store, putting in an item number and getting more specifications, similar items/colors, etc. However this app seems to want you to start from absolute scratch, and simply search for "kenmore refrigerator" (a search that returns 372 results on the mobile app).If this SINGLE limitation was removed, the utility would be immediately improved. As is, I can't see anyone getting much else than frustration out of the app. With the other features being rather strong, the single addition of an item number (better yet mfgr. model # too) would take this app from something that just takes up space on my phone… to something I use literally every day. Three-stars for the clear development, and frequent updates, but PLEASE add this one feature so that people can actually use the app!

Went into Sears to pick up an order, that I had placed the blind. While I was there I saw a couple of socket sets that I wanted, so they had them online cheaper than the store has them and placed the order online. The order was in paced on hold because it was a Sunday past 3:00 pm. When I left my wife noticed the socket sets online even cheaper than they had showed earlier and I could actually get them from a store closer to me. I went online and canceled the socket sets that I had previously ordered, and called Sears on Monday to make sure they were canceled. They told me that the points would be returned to my account within 24 to 48 hours. That was 3 weeks ago and they still have not put my points back. I keep getting a run around and I was told that the store’s system has been down. I called the store and they told me that the system has been down for the past week. This is unacceptable and I want my points put back. With all the LIES and AGGRAVATION they should put extra points on my account. Sears has been a pretty decent company up until now . Very dissatisfied and disappointed