SEC³URE Mobile App 4+

Credentialing companies are the worst entities to deal with as a sales rep. We have no choice but to spend hundreds of dollars a year just to be able to do our jobs. In my territory alone I have to use 3 different companies to do my job and they all have different “requirements”. I hate the government also but in this case I would rather deal with a single government entity that regulates all hospital requirements than deal with Reptrax, Vendormate, and Symplr. This company is by far the worst because they keep coming up with new “requirements” to charge us for (yeah, I’m talking about your radiation monitoring scam that no other company cares about because we are so far away from harmful levels of radiation it’s not worth tracking, but somehow you hospitals require it) and now I have a new digital badge that my hospitals do not care about so I still have to jump through their hoops to go to my case so I was forced to pay an extra 50 for something I’ll never use because these greedy parasites have to continue to justify their existence. I thought I would never say this as a Republican, but I hope the government but all credentialing companies out of business one day. This is clearly an area where capitalism is not working!

By far the worst credentialing service to deal with in my area. Created by reps who literally must be bad people because they know we have no choice but to pay up to get into a hospital and they exploit it at every opportunity, far more than any other service.

But, since this is the App Store, I’ll limit my comments to the app and not the company itself. It is UNACCEPTABLE that this app forces you to allow location services to be active AT ALL TIMES instead of only while using. You could be in the app using it to check in to a facility, and if you have location services set to work only while using the app, IT WILL NOT WORK EVEN THOUGH YOU ARE IN THE APP. Your only option if you want to avoid being tracked 24/7 is to manually change the location services to always on immediately before using the app to check into a facility and then immediately turning it back off after doing so. And if you forget to turn it back off, you’ll get a pop up that says something like “intellicentrics has used your location 60 times in the past 3 days,” which is the one I just got that prompted me to write this review.

THIS IS NOT OKAY AND NEEDS TO BE CHANGED BY THE COMPANY. You know, whenever they decide to be better people and stop overtly exploiting their users.

I’ve called tech support but the issues are persistent. The app for mobile works approximately 10% of the time.
When you paid the app to the mobile badge it usually takes several tries of entering codes. It always asks you to enable your location in your phone settings regardless if you’ve already done so. Once you get that far, you go to Facilities and select the one you’re at. The check in button works about 2% of the time. You can hit it repeatedly. If it actually works, it may pop up to fill in the check in information but you’ll be done with your visit by the time it happens. If that day is your lucky day and you get to fill in your check in information, you then hit transmit. Most likely it will tell you to allow location tracking instead of transmitting.
Ultimately, the app is frustrating for end users. Most of my accounts have either given me a permanent badge or allow stickers to be filled out each visit as they know the mobile app is unreliable.