Second Phone Number - 2Number 4+

Great clear calls but be careful of hidden charges

Hello, I feel the need to share this information with all future users. Calls are really load & clear, the sound is great. Messages go through directly and all the options they’re mentioning are true and work well.
Unfortunately there is hidden information, By calling you don’t lose only call credit but also messages credit and vice versa, when you send a message your call credits are also taken! Ex: for 1:30 sec call, they take 2 min call credit and 7 sms credit! Just be aware of these hidden charges.

Great customer support from Second Phone…

Horrible experience in regards to refund though. Be very careful as I have only was going to use the trial to see if I could use the app in a rural area. Sadly, this app did not work for me. I happened to see an invoice saying that I had a subscription. Recently had breast biopsy done and still in a lot of pain. Now being told I cannot have a refund for a subscription that has been cancelled. Not a great experience as an Apple user and only had this phone for a little phone. Beware and do not keep your card on your phone. I have since removed it to prevent any purchases that I did not authorize. Posting so others do not have the experience I had.

Update:
A couple weeks later, I did receive a refund. Still be careful when selecting the trial. Lesson I learned is not to leave any card on file so my phone prompts me if any payment is needed.

Developer Response ,

Hello! We deeply apologize for the inconvenience you've faced and for the negative experience you had with the refund process. We strive to ensure that our users have a seamless experience with our app and our customer service. Please rest assured that your feedback is valuable to us, and we will take steps to improve the overall user experience based on your feedback. Thank you for sharing your feedback, and we apologize again for any inconvenience you've experienced.

Waste of money

Despite having paid for this service for a year and having credits, I am unable to send any text messages. This situation is incredibly frustrating as I rely on text messages to communicate with friends and family. I am a paying customer and I expect reliable and uninterrupted service in return.

I have tried all the troubleshooting steps provided by the service provider's customer support, but nothing seems to work. Restarting my phone, checking the network settings, and even reinstalling the messaging app have all failed to resolve the issue.

To make matters worse, contacting customer support has been a daunting task. Long wait times, generic responses, and promises of a resolution that never materializes have been a constant source of disappointment. It's disheartening to deal with such poor customer service after being a paying customer who’s stuck with this horrible service for an entire year.

Developer Response ,

Hello! We sincerely apologize for the frustration and inconvenience you've experienced with our service. We understand the importance of reliable communication, and we're committed to resolving this issue for you as quickly as possible. Our technical team is actively working to identify the root cause of the problem and find a solution to the problem. Regarding the customer support experience you've had, we're sorry to hear that it hasn't met your expectations. We genuinely appreciate your understanding as we work to address these issues. If there's anything else you'd like to share or if you have any further questions, please don't hesitate to reach out to our support team at support@bpmobile.com. Thank you for bringing this to our attention, and once again, we apologize for any inconvenience you've endured.