Secure-a-Spot: Find Parking 4+

I never write negative reviews but I am beyond angry with these people. My wife and I parked in a lot and the sign said to save time and money by downloading this app. I did it and paid $10 for a whole day even though I knew we would only need about 4 hours. Walking away I even told my wife how convenient that was. When we got back we had a violation on the window. No problem I said, we'll just contact them, give them my receipt number from the app, and all will be good. NOPE! No phone number, no email, no online chat, nothing. Fill out an online dispute form and they will respond in 3 business days. Oh, and if you pay in the first 5 DAYS, it's only $35, then it goes up to $65. I filled out the form and waited. 3 business days made it Wednesday. 5 days... Wednesday. It didn't matter because they never responded. I finally gave up, and for my own sanity paid the violation just to be done with them. Then they charged me another $5 for an "online payment processing fee"! In the end it cost me $80 dollars to park in a crappy lot for 4 hours. Never again, and I will be filing a complaint with the BBB.

I know this sounds cliche but I NEVER write reviews. I don’t know the creator(s) of this app and no one asked me to write a review. However, I felt compelled to write a review for this app because I believe that the negative reviews are unwarranted and I don’t want anyone to be misled by the negative feedback.

Here’s my experience. I downloaded the app. Paid for parking with Apple Pay. And I made sure to NOT get there before the duration that I picked and I left within the time frame. I even printed out the email receipt and left it on my dashboard for a peace of mind. Also, I scanned the barcode when I arrived and before I left. Did I receive a ticket??? No because I did what I was supposed to do.

Follow the directions that you were given. Did you scan the barcode when you arrived and before you left the garage?? If not, then you might get a parking ticket. FOLLOW THE DIRECTIONS!!! If you’re not gonna do that then you have no one else but yourself to blame if you get a parking ticket.

This is not a legitimate business. It is a total scam on the order of a Nigerian Prince. No matter what you do, the app will not register your payment. There will be no attendant to help you, but the moment you walk away, they will give you a $35 ticket (when you pay they will add a $5 convenience fee even though there is no other way to pay). If you try to appeal (it’s difficult to figure out how to), they will not respond, and will double the fine after 5 days, 30 days, and so on. If you’ve already parked there, it’s best to cut your losses and pay the fine. Don’t waste your breath under the assumption that they are anything other than con artists.