SekurMail 4+

“Swiss Hosting” means what, located where??

It is unclear where this company is actually located. Vancouver, Toronto, or Miami? Due to the opaque nature of this information, I would suggest waiting until a reputable outside source evaluates any privacy claims.

extremely POOR customer service and a horrible app.

I have written this customer service on countless occasions and only tried this because I wanted a secure email service. I challenge anyone . ..Try replying to a message or “reply all” and watch the app fail. I write to customer support, aka a useless “chat bot” and eventually it ends up to the exact same person who PROMISES to get back to me after talking to the developers. They at first deny the problem and ask for screenshots and video recordings and state something stupid like “it works on my device”. you know, “troubleshooting”. Then when they are convinced something is wrong, they state they will look into this and never get back to me. Now, the email service I pay $100 per year for that is Swiss-based is so unreliable and unstable. I have tried this across all devices, uninstalled, reinstalled, updated, signed out, signed in. It’s the APP and the developers FAULT!! Look into these issues and actually get back to customers when you promise you do. Now, I have to tell everyone who wrote me that I will change email providers because “Sekur” is so unreliable that I can’t use it. Unbelievable and useless.

Developer Response ,

Thank you Rob-80441202 for your feedback. We did some major updates on the app later this year, please retry and let us know of your experience.

Tips from my personal experience

It is a different, nice and original product. To date I am satisfied. I only experienced one problem and the customer service responded to me on the second day.

Although I was able to solve it before. The problem with the application is that at a certain point it stopped working.

Every time I tried to access it, it did not open, it would give tabs but it did not open. I deleted it and tried to download it again. It continued to do the same. Every time I entered my data when leaving the application open, it stopped working.

I created a shortcut to the page and accessed it with the user. Finally I decided to reinstall the application and try to do something different. Although sometimes we want to keep the application open even if we do not use it, I decided to do the opposite.

I started accessing the application with my data and when I was going to stop using it, I exited it correctly. By doing next.

The result was positive, the application worked correctly. That was until it let me keep the session open, without having to sign out. I think that perhaps Sekur's security detects something and for protection the application is deactivated or closed. This is my personal analysis. only when security is present again for the application, it works correctly again.

Regards