Selflane 4+

Order process status and location of driver

Order status shows Processing, however, after calling the restaurant the driver had already picked up the order a while before. It would be nice to see instant updates as well as a location of the driver. Our last order took a while to be delivered and our food was cold.

Lead time on pickup order

I wanted to have someone pick up an order on the way home from work

So I installed the Selflane app on my iPhone, and used my Apple ID to sign on.

I searched and found the restaurant I want to place the order can you do the shopping cart

And on submit it comes up with some kind of comment about a lead time?

I didn’t notice the payment line being distracted by that information, so then went and installed the payment options, and tried to submit again, with the same message, by the time the person was already on the way to pick up the food and I hadn’t even been able to place the order yet; so, I quickly looked up the phone number of the restaurant. I called and tried to explain that South Lane app wasn’t working right for me and I had to give them my order on the phone, despite the huge amount of background noise, and almost yelling at them, because they could not hear me so well.

Needless to say my introduction was not very smooth to your app

Looking forward to a smoother transactions in the future 🥹

Respuesta del desarrollador ,

Hi there, thanks for the feedback and for being very specific with the details. We will look into it and address it soon.

Supposed driver reassignment

I placed an order over an hour ago. Received notification that driver had picked up the order and should receive it by a specific time. I live about 10 minutes from physical location of restaurant & received message that order was picked up and should arrive by a certain time. 40 minutes later & no order. Called driver & was informed that order wasn’t ready & was to have been reassigned to another driver. Called restaurant, they confirmed that info to be correct. Problem is, it has apparently NOT been reassigned and has now been under heat lamp for about 30 minutes AFTER original arrival time.
I use Selflane for easy access to LOCALLY OWNED restaurants….thinking this will be the last time I use them…