Realm - Podcast App 12+

Great content, wonky ui

Update: thanks to support for being so responsive! The bookmark bug is being worked on, and the chapter numbers are missing only in Marvel titles, which they are now aware of.

Original comments: Love the realm content. For the few I've listened to, the production values are quite high and the voice acting has been superb. I do have some problems with the app, however. First, a strange design choice to me is that when viewing the list of all chapters there are no chapter numbers provided. This means that I have to remember the chapter title so I can remember my place. I *do* see a chapter number when the app is open and the player is running minimized (for browsing other realm titles), so I know the numbers are there somewhere. Another issue is that there is no means to bookmark one's location while listening. This is supposed to be automatic but it doesn't always work. When listening to the Marvel's Jessica Jones title (which was great), the app returned me to the same early chapter over and over again, so I had to find my spot by hunting through the unnumbered chapter titles and basically guessing. I didn't find a means to email support with these issues so I'm posting here. I'll continue to listen to content and use the app.

Developer Response ,

Hi there, thank you for taking the time to leave these kind words about our content, and this honest review of your experience! Our team is looking into this, since both of these features should actually be available to you. If you wouldn't mind, can you please go to the "More" menu in the app and click on "Report a problem with the app"? That will give us a bit more diagnostic information about the issues (and you can include screenshots or recordings of what you're seeing in the app), which should help us figure out what's going on here.

I literally just got ripped off **FIXED**

I was really into a podcast I found called ReMade. It was a fun story. However only one “season” of 15 episodes was available on Apple podcasts. So I did what I had to do to get the second season. Download this app and purchase it for $9.99$. So I did. Thinking I could just download them all and listen to them tomorrow as I work. I hit the button and I get a message. “Your account cannot be accessed at this time, try again later.” The my PayPal alerts “$9.99” was just charged to your account.” Really my account isn’t available? So how the do you charge me?!? This is shady and unreliable. $10 is more then I’d spend on a lot of things. Unless the fix this soon as in like an hour I’d not be doing this ever again.

EDIT: They fixed the issue. I have my content and it’s ok. I apologize to Serial Box, for jumping so fast. However I have had it happen in the past, and for a lot more money. So thank you Serial Box for fixing this. I hope what ever happened I hope it doesn’t happen again.

Developer Response ,

Hi there,

We're incredibly sorry for your technical difficulties. I've made sure your account is properly credited with your purchase, so it should now be fully accessible to you. I've also responded to your original bug report with a few follow-up questions to see if we can figure out exactly what happened to cause the problem in the first place so that we can ensure it doesn't happen again in the future. I hope this resolves the issue for you.

Thanks so much for being a Serial Boxer!

Like the podcast version of a novel!

I first learned about this app from a local author whose work I really enjoy (Curtis Chen). He did a project in collaboration with a couple other authors and it was published here (Ninth Step Station). I listened to the audio series and it was great! I love that it’s episodic like a TV show, but that it’s still a book. It’s like the podcast version of a novel!

Then I tried out a few more series and I have loved them too! The writing is enjoyable, the stories are interesting and well put together, and the narrators are wonderful.

Also, the app works nicely. It’s easy to search for things or just brows, easy to buy a season (after listening to the first episode for free!), and easy to move from one episode to the next. I am such a fan, this app is great!