Added live chat feature for users subscribed to Frequent Traveler or Road Warrior
Ratings and Reviews
A Much Needed App
I don’t about anyone else, but I am grateful for any extra assistance in obtaining money or vouchers for something such as delayed flights, which I never would have filed a claim for in the first place. Service has been amazing and I have successfully received vouchers through the claim they provided. I don’t travel enough to do the yearly cost, so I do the per claim fee and I think it’s fairly reasonable.
The customer service is AMAZING! I have never dealt with a company where I can continually respond to the same customer service person that initially contacted me. I followed up with a claim once and was not only able to easily reply directly, but I also replied a few days later with no issues and spoke with the same person. This does not happen often ! It’s always some automation or oneway email line that is used for customer service at other companies.
At the end of the day, this app is a luxury that I am grateful someone thought of. The more I travel I will definitely be upgrading my membership.
Totally worth it
I’ve had this app for about a year, and I was impressed with it because they got me a couple of airline credits when my flights were delayed. But it was nothing compared to what they did for me last month. I recently had a nightmare experience trying to travel from Rome to Los Angeles on British/American Airlines; a delayed flight caused me to miss my connection and left me stranded in London. The chaos almost made me miss a family wedding in which I was the best man. I got there in one piece but my luggage didn’t arrive. Service contacted the airlines without even checking in with me first and got my companion and me a full refund of our entire tickets which totaled $1500. If that’s not a reason to use this app, I don’t know what is.
Very good service
I am very happy with this app. Initially I was unsure about their policies regarding miles, but their excellent customer service team helped clear up the issue for me. I highly recommend this app for anyone who is looking to get money back for delayed and cancelled flights. I would recommend paying for their premium service if you fly a lot. Keep in mind, if you are on the Free plan, they will charge you for compensatory miles.
I highly recommend this for busy travellers who don't want to complain to the airlines themselves. Saves you time and money.
With Family Sharing set up, up to six family members can use this app.