ServiceDesk Plus MSP 4+

IT help desk software for MSPs

Zoho Corporation

    • 3.3 • 6 Ratings
    • Free



ManageEngine ServiceDesk Plus MSP integrates your help desk requests and assets to help you manage your clients' IT infrastructure effectively. It has been designed to handle multiple clients in a single Help Desk, so the Managed Service Providers (MSPs) don’t have to juggle with multiple software. This app lets your technicians create, access and resolve requests from any place, anytime. It reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. It also gives you better user experience.

App features:

* Filter requests based on criteria such as unassigned, pending, open etc.

* View, create, edit and delete requests.

* Perform actions (pick up, assign, close, reply) for requests.

* Work log, notes and resolutions can be added/modified for each request.

What’s New

Version 5.0.3

1. The following Push Notification related issues have been fixed.
a. Wrong badge number on App icon.
b. Notification deregistration issue.
c. Tap on notification was not taking to its detail view.

2. The rich text description was displayed along with its HTML tags while replying to a request. It has been fixed.

Ratings and Reviews

3.3 out of 5
6 Ratings

6 Ratings

jerquiaga ,


Not all parts of the app work. Can't clear notifications easily, so there is always a badge on the icon. Trying to see detail for a ticket doesn't work, app freezes.

dsdkdd ,

A lot of function doesn’t work with iOS11

After upgrade IOS11, Work log can’t modify and delete anymore, also which click on accouny crash and close the app

M4tt3y ,

Decent, Needs More Work

The app logs in and I can work with Requests filtered by Account and/or SDP-MSP View filters.

The keyboard has difficulty dismissing once logged on and browsing Requests. It doesn't dismiss easily and it needs attention.

App Privacy

The developer, Zoho Corporation, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • Contact Info
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • User Content
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More


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