ServiceMonster 4+

It’s ok

New updates are good. Fixed some outstanding issues that were annoying.

Issue: since the last major update app forces google maps instead of Apple Maps. Maybe have the option to choose?

Things that would make it better:
1: ability to change image name
2: when looking at an order allow have a button that’s lets you schedule an appointment.
3: when looking at an account have a “new order button.
4: when editing account allow option to set account alert flag.
5: iPad app
6: really don’t like the pink box over stacked jobs. It’s a pain to deal with and an eyesore. SM5 used to offset the jobs. That would be cool.
7: when sending email allow the ability to load a template then change the content.

Developer Response ,

Hi there,

We've released an update that should have fixed the crashing issues. Let us know if you're still experiencing issues! Thanks so much.

Couldn’t run my business without it!

I have been a Servicemonster user for 10 years. They offer great support if needed and continue to improve the software. It’s a great value for the money! Between Servicemonster, Quickbooks and Ringcentral we can run our entire home service business with a laptop and smartphone. With features like drip campaigns, fill my schedule, data tags, API you can automate a lot of processes and minimize “busy work” or admin staff. Highly recommend!

Developer Response ,

Thank you for the kind words, we appreciate the feedback!

Job history

It would be very helpful if you allow us to be able to go back more than 2 weeks to review old jobs and history like the previous app allowed. The only way for this to be done now is for the company admin to allow us access to all employees scheduling. For obvious reasons the company can’t allow this. Can you change the parameters for the different security roles to allow the assigned person to each role to be able to go back and review their full histories on previous jobs ?