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ServiceNow Agent 4+
ServiceNow
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- Бесплатно
Снимки экрана
Описание
ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.
The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs.
With Mobile Agent you can:
• Manage the work assigned to your teams
• Triage incidents and cases
• Act on approvals with swipe gestures and quick actions
• Complete work while offline
• Access the full issue details, activity stream, and related lists of records
• Optimize workflows with location, camera, and touchscreen hardware
NOTE: This app requires the ServiceNow Rome instance or later.
© 2024 ServiceNow, Inc. All Rights Reserved.
ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
Что нового
Версия 18.2.0
Fixed
• Barcode scan failures
• Users are reported as ‘Anonymous’ in the User Experience Workspace dashboard
• The ‘hamburger’ menu on the chat window can’t be hidden
• App crashes when previewing an image in Record Producer
• Link text color issues in ‘Asset lookup’
Detailed release notes can be found on the ServiceNow product documentation website.
Оценки и отзывы
Suggestions
One feature I would like to see added is that of being able to have nurses sign for multiple deliveries at once. There are nurses who don’t want to get called every time we bring a new beds to their unit. If we could be able to do our scans and take our picture and then store them for later so that they can sign for multiple orders at once that would be great
Ответ разработчика ,
Thank you for your feedback, you have identified some feature enhancements that need to be added to our product. To ensure that we fully comprehend the issue you are encountering, I recommend that you contact the ServiceNow support team through your company administrator. This will allow us to investigate the matter and propose potential solutions.
Great improvements
I love this app and the only thing I would change would be a notification reminder when a ticket is assigned to our team rather than just the ones we get when tickets are assigned to techs directly. I would also like to see a better interrelation of the REQ and TASK tickets. Over all this app is great and definitely essential.
Ответ разработчика ,
Thanks for giving us a try! The in-app content and workflows that are shown to you are dependent on what your System Administrator has provided access to. If you'd like to see any additional content within your mobile experience we recommend connecting with your ServiceNow Admin.
Major downgrade from previous
This new version is a disappointing replacement for the previous app. There is no way to see tickets for a specific CI or see tickets you are watching via saved favorite filters. It’s such a loss of use and isn’t worth logging into unless a ticket is sitting in your group queue just waiting on you. I have had to resort to using the full web page instead just to see tickets I need to find by application CI. Give us back our personal filters!
Ответ разработчика ,
Hey there, sorry to hear you're experiencing trouble with the app. The content that's shown within your in-app experience is configured by your internal ServiceNow admin. We recommend connecting with your System Administrator for any assistance regarding your in-app experience.
Конфиденциальность приложения
Разработчик ServiceNow указал, что в соответствии с политикой конфиденциальности приложения данные могут обрабатываться так, как описано ниже. Подробные сведения доступны в политике конфиденциальности разработчика.
Связанные с пользователем данные
Может вестись сбор следующих данных, которые связаны с личностью пользователя:
- Геопозиция
- История поиска
- Идентификаторы
Не связанные с пользователем данные
Может вестись сбор следующих данных, которые не связаны с личностью пользователя:
- Пользовательский контент
- Данные об использовании
- Диагностика
Конфиденциальные данные могут использоваться по-разному в зависимости от вашего возраста, задействованных функций или других факторов. Подробнее
Информация
- Продавец
- ServiceNow Inc.
- Размер
- 120,5 МБ
- Категория
- Бизнес
- Совместимость
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- iPhone
- Требуется iOS 16.0 или новее.
- iPad
- Требуется iPadOS 16.0 или новее.
- Apple Vision
- Требуется visionOS 1.0 или новее.
- Языки
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русский, английский, арабский, венгерский, голландский, иврит, испанский, итальянский, корейский, немецкий, норвежский (букмол), польский, португальский, тайский, традиционный китайский, турецкий, упрощенный китайский, финский, французский, чешский, шведский, японский
- Возраст
- 4+
- Геопозиция
- Это приложение может использовать данные о Вашей геопозиции, даже если оно закрыто. Возможно сокращение времени работы аккумулятора устройства.
- Copyright
- © 2024 ServiceNow
- Цена
- Бесплатно