NOTE: To take advantage of the fully native capabilities on your iOS device, you must be connected to a ServiceNow Geneva instance or newer.

Change the way people work in the enterprise with the new ServiceNow app for iOS. Stop relying on antiquated, disparate technologies and deliver a modern service experience to everyone in your organization.

ServiceNow for iOS includes:

• Incident Management: Take action immediately and securely, with a mobile-first experience designed for you and your team.

• Connect & Presence: Stop killing productivity with email and collaborate directly with the people that matter, when it matters the most.

• Get The Full Picture: With activity streams and push notifications, get the context you need and know exactly what’s going on the moment it happens.

• Decisions at a Glance: With Apple Watch you can get instant notifications and realtime updates without ever taking your iOS device out of your pocket.

• Workflows On-The-Go: Access your enterprise Service Catalog or make approvals on the way to your next meeting, directly from your iOS device.

• Performance Analytics: Mobile integration empowers users with actionable information and dashboards directly from your iOS device.

What’s New

Version 6.4

- Fixed issues with the “email sent” link
- Fixed issues with notifications

Detailed release notes can be found at:

Ratings and Reviews

2.0 out of 5
38 Ratings

38 Ratings

DanielB-1836 ,

Just spins, never opens tickets

This application is a joke. I can pull up the list if tickets assigned to my group (after spending two hours blocking all the groups I’m not part of in ServiceNow’ web interface). But the tickets never load. The app just spins endlessly.

mey223 ,

Cannot read emails within an Incident

Cannot read emails any longer when selecting from within an incident. Please fix! Shows a blank screen. Seemed to start with latest version of iOS 12.

Jimmy Bower ,

Could build a better app!

The only for my review because you guys can do much much better job on the app... You have a solid product why not a solid app?!?!


ServiceNow Inc.
52.7 MB

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.


English, French, German, Japanese, Spanish

Age Rating
Rated 4+
© 2019 ServiceNow


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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