ServiceNow Mobile Onboarding empowers new hires to complete tasks, view content, and get help across departments - including IT, HR, Facilities, Finance, and Legal - all from a single native mobile app.​

Streamline the onboarding experience by allowing new hires to:​
• Order a laptop and phone from IT​
• Setup a workspace with Facilities​
• Sign an NDA from Legal​
• Submit a photo and update their profile with HR​
• Review an expense policy from Finance and get help if they have questions​

Powered by the Now Platform®, Mobile Onboarding manages workflows across multiple departments and systems, hiding the complexity of backend processes. New hires don't even have to know which departments are involved in any given process. They receive a simple and easy onboarding experience and can complete tasks before they even start, ensuring they are day-one ready.

NOTE: This app requires the ServiceNow New York instance or later.

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What’s New

Version 11.0.0

• Updated designs for Activity Stream screens
• Enhanced pull to refresh applet launcher experience by having the clients receive all the latest metadata and allowing them to always receive the latest without having to re-login
• Added the ‘Dismiss’ button to message banners
• Added the Debug mode
• Fixed the issue where the record is not automatically removed from the embedded list when performing the delete action
• Fixed the issue where the app crashes when in the landscape mode
• Fixed the issue with the 'Hide when empty' field on the UI Section form
• Other performance improvements and minor bug fixes

Note: iOS 13 will be the minimum supported version.

Detailed release notes can be found on the ServiceNow product documentation website.

Ratings and Reviews

5.0 out of 5
28 Ratings

28 Ratings

Pippa_Lou ,


Not only a game changer for onboarding at ServiceNow but for onboarding at any company using this product!


ServiceNow Inc.
62.2 MB

Requires iOS 13.0 or later. Compatible with iPhone, iPad, and iPod touch.


English, Czech, Dutch, Finnish, French, German, Hungarian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Turkish

Age Rating


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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