ServicePlanner 4+

Ministry & Field Service App

iMatt Solutions

    • $2.99



ServicePlanner is a Field Ministry and Contact Management app designed for Jehovah's Witnesses.

• Dropbox Sync - automatically backup your data and sync across multiple devices.

• Integration with Territory Helper.

• Today Screen - quick access to the Timer, Videos, Publications, Website Browser, Activity Planner and your scheduled calls for the day.

• Timer - record your time spent in the ministry or on "other" work (LDC etc). Tap the timer bar on the Today screen or force touch the app icon.

• Contact Management - centrally manage your Calls with a searchable Contact list. Colours are carefully used to indicate the Contact Type and if your visits are overdue or on schedule. Slide on a Contact to quickly reschedule their next visit, or add a Return Visit. Tap+hold to enter multi-select mode and edit multiple contacts at once.

• Contact Visit History & Library - quickly access your call history with a list of previous visits. Colour again is used to visually indicate the Visit Type. Define your Next Visit Date and Plans. A central Library for each contact shows all of the publications you have ever placed with them.

• Contact Filtering - powerful filtering allows you to define how you Group and Sort your calls. Search for Contacts using Tags, Language, Locality, Next Visit Date, and even by Publications Placed or Not Placed.

• Map View - get an overview of your Calls, search for addresses, place custom markers for the location of your Car, Territory, Kingdom Hall, your Home and more. You can tap+hold to create a new Contact straight from a map location.

• Library - centrally manage Publications and Videos. Optionally add Cover Art to make it easier to visualise items. Video locations can be downloaded for offline use, or streamed to free up storage space. Add items to your Today screen. Note that the Library is empty by default, users will need to populate it themselves.

• Websites - use the inbuilt browser to show web content. Bookmark your favourite websites. Supports Reader View with Themes. Reader View supports Chinese Pinyin, Zhuyin, Yale, Sidney Lau above Chinese characters when reading content from the official websites.

• Monthly Activity - plan your daily activity with Planned Hours vs Actual Hours. Projected Hours indicate if you are on track with your time.

• Service Year - see at a glance your hours per month and a summary of your activity for the Service Year. Projected Hours indicate if you are on target to reach your annual goal.

• Scheduling - define your Annual, Monthly and Daily Hour Goals. These will then be used to track your progress for the Month and Year. Apply your Daily Schedule to your Month and view the Projected Hours - so easy to see if you will get your time in or if you need to alter your schedule.

• Witnessing Partners - arrange your partners each day. Contact your witnessing partner by SMS, Phone, or messaging apps. Mark the arrangement as confirmed or not. Icons on the calendar indicate days with arranged partners. Optional integration with iOS calendars.

• Reporting - support for multiple Hour Credits and Carry-Over Minutes. Your Monthly Report can be submitted using Email, TXT, Telegram, WhatsApp, LINE or Hourglass. Setup your overseers details and your report options in Settings.

• "Other Hours" - log your non-ministry hours such as LDC or Branch Consultation work. Up to 5 "Other Hour" categories can be scheduled and planned alongside your Ministry Hours. Configure the category name (eg "LDC") and Reporting options in Settings.


And this is just the beginning!

Please check the website for details and support:

Requirements: iOS 11+
Some mapping features require a connected device.
All support and documentation is provided in English.
Some cannot locate the app because they search for "Service Planner".
This ministry app for JWs is called "ServicePlanner".

What’s New

Version 3.0

I am very pleased to announce version 3.0 of ServicePlanner.

* There are now up to 5x "Other Hours" categories available - each with scheduling, reporting and timer support.

* You can set a limit on other hour credits. Hours added over the maximum will reduce the reported amount. The current limit defaults to 75 hours, but you can change it at any time.

* There is improved visibility for the different hour categories on both the Month and Year Activity Calendars. For example, you can easily see how many LDC or HLC hours you did. Click on a category in the Report section to show the related hours per day in the calendar.

* It has been great to see how ones are using the daily notes inside the Activity Calendar. You can now assign a color to the daily note ... which then changes the color of that day in the calendar. There is a new Notes summary screen. And for those that submit notes with their Report, you can even specify the color notes to be included.

* A new "Custom" Contact Type has been added ... and you can now rename the Contact Types in the Workflow Settings.

* A new Visit Type "Secular" has been added. This allows you to record a visit with a contact that does not show in your report.

* The Video and Publication screens have been simplified, with some features being removed. When a new user installs the app they will now have some default publications added by default - titles only. As before, users can add cover images and link to external content.

* There is a new video category called "Bible Study". 4x generic video placeholders get users started reporting videos shown.

* Improvements to the Dropbox Sync tooling.

* Better support for Emoji in things like Tags, Contact Names, Saved Filters and more. Power Tip: Use Emoji in contact names to provide visual indicators about the person - gender, age, work, location, language etc. Also use Emoji at the start of your Tag names to keep them grouped together.

* Home Screen quick actions have been enabled for all devices. Tap+hold on the ServicePlanner app icon to see the options.

* ServicePlanner is now available in both Chinese Traditional and Simplified!

* Contacts no longer require an address. There are new Contact Filter options. And you can add a Website URL against a Contact.

* iOS 11 is now the minimum version supported.

Overall there are too many UI improvements and feature enhancements to list here. Keep an eye on the website for a blog post that will go in-depth on what's new in version 3.0.


Thank you for using ServicePlanner. If you feel inspired to write a review on the App Store it would be much appreciated.

Ratings and Reviews

4.7 out of 5
163 Ratings

163 Ratings

Delta.esme ,

Love ease of the app!!!

Im gonna start with the only problem I have but it’s not enough not to make me promote and use the app- lately it’s been crashing. I have had the territory helper for over a year now. I don’t know if I have to many notes or what but at times I have to open the app at least 3 times before it allows me to open. Sync is kinda of a pain at time too cause it takes a bit to synchronize with iPad. Not that big of a deal. All other features are awesome. I’m really enjoying this app. To have everything in one place and super handy. Been connected to territory helper is the best. My favorite thing is notes and planner. I can see how many hours I need and see what I did for each day.
Keep up the good work!!
Thanks for an awesome place to keep service organized!

Spunky roux ,

Love for the most part

The app keeps crashing. Especially when I try to turn in my time. I just started using this app to try and integrate with territory helper. It works well but I really wish there was an easy way to mark a unit as completed or as without having to change its status or whatever I just want to be able to say it’s been visited I don’t have to go back. The options available seem useful for the territory servant or future publishers but it’s not super user friendly when you are actually working the territory. Am I missing something?

Love how the hours planning works, it really helps me see where I’m at in the month/year and stay on track!

Developer contacted me to explain issues

Developer Response ,

Thanks for your feedback. A few things to mention here:

1) Territory Helper no longer supports the concept of working the territory. You can no longer mark houses as "Home" or "Not Home" or "Visited". There have been a number of changes in Territory Helper recently, I suggest you login to TH and check the notifications, and also read the recent ServicePlanner Blog Posts.

2) There is a known issue if you are trying to send in your report via SMS where it can cause the app to randomly crash. I am trying to locate the issue. In the meantime you can copy it before sending the SMS or use another reporting method. Sorry about that.

Glad the other features are working for you. Any additional issues or questions please email and I will try to help :)

Klaribaba ,

All in one place

I love the features of this app. I used to keep an annual plan in a spreadsheet for my time. This has a monthly/annual planner built in, awesome, fast and easy. I like that I can see placements via the pics of the literature. That I can add videos temporarily to the home screen for Calls that day, and then remove them later. How the summaries are just what is needed. The planned call feature is something I had to manually do before this app, now so easy and keeps Calls in priority. Glad it is here for the new service year! Worth the price, far more.

App Privacy

The developer, iMatt Solutions, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Family Sharing

    Up to six family members can use this app with Family Sharing enabled.

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