Setmore Appointment Scheduling 4+

Great Scheduling System and Potential but Buggy sometimes

Let's face it, technology is not reliable. It isn't. This system had been great to use but there are things that keep reoccurring. I disable notifications from the settings menu (in app) and yet I still get notifications coming up that I know have been ticked to off. I sometimes have clients showing up wrong days due to UI errors in the design portion itself. BUT for a free service, you shouldn't be complaining. Hence the 5 start rating. There's way more pros than cons my clients love the fact that they can book online without any too bad of hassles. Don't get me wrong the application and software still need help but it's on the way to being one of the best scheduling systems out there.

Only one complaint...

For free scheduling this is great. I have no real issues while using it on my computer. My only complaint is with the app itself. When displaying your appointments, it doesn't leave gaps where your open time is. It shows them in list form. It would be much easier to see when you are available if it displayed all hours of the day with both appointments and open time just like on a regular appointment calendar. Otherwise, it fulfills all my scheduling needs.

*Update: As of Aug 14, 2017 in the app, you can now see 3 days of your week in an appointment book format. So happy for this update!

There are another couple updates I would like to see on both the app and the website. These are not complaints just suggestions. For a free service I have been very happy! The updates I'd love to see are: 1)Easier access to a clients past appointments. Rather than have to look them up under the client list it would be nice to see them when you tap on their current appointment. 2)The ability to copy the current appointment to reschedule them for the exact same thing for their next appointment.

A few kinks but overall a good booking app

Overall I enjoy using Setmore because it’s pretty user friendly. There are a few minor features that could use improving such as being able to email receipts at end of any transaction and breaking down the details of a transaction including tips etc. Again, it is minor and isn’t a deal breaker in my continuing to use the app. I do have one major gripe... I had an issue when I integrated my google calendar to Setmore and called customer service for assistance only to get several representatives with a strong accents. This barrier made it difficult to understand one another as I had to spell the name of my company and spell my email address out 3 or 4 times when the rep was unable to pull my account up using my phone number. Three representatives, multiple transfers, and 30 mins later of missed callbacks later was very frustrating. I felt that things could have been smoother if my phone number automatically prompted my account.

Developer Response ,

Hi D.Gooding, Thanks for taking the time to write a review. Your feedback is extremely important to us as we are constantly striving to improve the product. Our Support Team is based in the UK, India & the US. Please reach out to us via your live chat or help@setmore.com and we can look into the issues you're facing further.

Thanks,
Julia