SF Fire CU Mobile Banking 4+

Been with SF Fire for more than 5 years, helped me be less dependent on Wells Fargo. So many great reasons to bank with a local credit union. Got a $10k loan from them, easy payment schedule and low interest loan. My parents got a 75k equipment loan for their bakery business. The online banking is great, online chat is great for any quick questions or inquiries. There’s a great visa credit card available with low interest and nice rewards. Their car loans seem attractive as well. Last but not least and quite honestly the best reason of all, they offer free “coin star” machine service for all that change you’ve accumulated over time, which you can deposit or exchange for bills.

I took a course they offered where their loan officers and other people from their real-estate division spoke about what they offer in terms of acquiring your first property; recommended strategies, insights as well as a Q&A session. It was highly informative and was a great display of the feeling of community and customer outreach sf fire credit union possesses. Very unique and admirable when compared to dealing with the “big banks”. Needless to say, I learned a lot. I couldn’t recommend SF fire CU enough.

Update: as long as you have the most recent phone on the most recent operating system, the mobile deposits work! Their developers must have a deal with Apple 🙄.

I’ve been using this app for about two years, since it was created and I consistently have problems depositing checks on the mobile app. I will have to log back into the app several times in order to deposit a pile of 5 to 10 checks, so it ends up taking me 2 to 3 times as long as it should to do a simple task. I’ve called SF Fire and asked them if they will be doing updates or know why the app is not working for me, but their customer service people could not help me, and when I asked to be called back by their tech people I did not receive a call. In this day and age mobile check deposits are a requirement from a bank and I wish SF Fire would get it together and fix this app.

What were you thinking? To initiate a massive takeover makeover of your online web presence right at the beginning of the holidays is akin to changing the control system of a ship just as the ship is entering a reef strewn inlet. And the interface. Austere and clean, devoid of necessary clues to navigate. Tiny symbols that were once stray specks of dust on the screen now are the equivalent of the Rosetta Stones to decipher the SFFCU website. This interface was designed by people who don't interact with the real world. Who did the beta testing? Why couldn't they have a core group of firefighters of all ages beta test before unleashing? They would pulled the ceilings on it and found the smoldering bugs. Remember your origins SFFCU.