Shahid - ﺷﺎﻫ‪ﺪ‬ ٤+

Good but glitches

The app is really good with some interesting programs, shows, and many other things! There are some few problems need to be fixed. First, it glitches, works while pausing it, stops when watching, hard to go back and forward on a video, kicks you out of it sometimes! Second, it doesn’t work when I connect my phone to a tv or a screen; just allows you to watch on your phone and tablet.. that’s all! Third, when you watch episodes there’s no history to go back to what episode you was watching; so you have to search it and keep strolling till you find it! Fourth, here in the US the amount of good things to watch is very limited and doesn’t deserve to pay $8.99 a month! Also it’s limited to specific languages too, for example there’s Bollywood movies but it’s funny that there’s no Hollywood movies! Finally, not sure if I’m going to continue my subscription but I’m pretty sure it needs too much work to satisfy users! I hope you will fix it soon (specially the glitches it’s very annoying)! It’s ok to try using it and understand what I’m talking about much better than just read the feedback and leave! Good luck!

استجابة المطور ،

Dear customer, thanks for sharing your feedback and we’re really sorry you’re experiencing this problem.
Please reach us anytime at care@shahid.net and make sure to provide us with your issue.

We would like to hear from you again after solving your issue.

Don’t bother with a VIP account!

The idea behind having a platform to stream all kinds of shows (Mainly produced by MBC group) is fantastic. I believe at some point the development team behind the application has fallen very short to stay up to standards of basic technical aspects. I come from an IT background and I can tell you that the App is not stable and should not be released without an good testing phase. If you sign up with a VIP account, you think you would not be bombarded with ads, right? Well, no. During Ramadan (now) you are bombarded with ads for Talabat - like 4 ads one right after the other. Isn’t the point of being a paying member not to be bothered by ads showing up? Why is this not the case, and why only Talabat? Communication with any devicethat supports Chromecast (which almost all smart TVs have now) is very sketchy. The app keeps dropping you and needs to reconnect, especially right after the forced ads. Come on guys. You can do much better than this, I’m sure of it.

Performance issues, Poor customer experience

Performance issues every single time I use it, never was I able to finish episodes without it glitching at least twice, poor experience in the sense it glitches and you have to restart whatever you were on, casting, episode, movie whatever you need to restart. Poorer package choices, same rates for mobile and non Mobile subscription yet if you choose mobile you Cairo cast, upgrade then nothing happens and it’s the same cost!! So why the customer inconvenience, if it’s same cost, why the hassle and why the multiple subscription options with same price? Lastly on that, if there is such an option as Shahid Mobile it should not matter to you if I view on mobile or I cast from mobile, the main source is still mobile so it makes no sense to ask me to upgrade if I choose to cast not watch on the device, specially that it’s the same price!!!
Finally, don’t offer a “contact us” button if you have no intention of ever responding to it.

All you have are some good shows and you offer poor poor poor service for your cost. Value for money - none.

استجابة المطور ،

Dear customer, thanks for sharing your feedback and we’re really sorry you’re experiencing this problem.
Please reach us anytime at care@shahid.net

We would like to hear from you again after solving your issue.