Share for Luminar Neo 4+

I’ve been using Neo for over a year and it runs really slow on my Mac Studio. I purchased the plug in that was supposed to come with the software and renewed my membership X. After I purchased the plug in because I wanted to support the company and renewed my membership I was told I would have to pay extra to watch the video on how to use the software that was included the previous year. If they are going to nickel and dime you to death I would have went with Adobe for $9.99. And yes I did contact support and they said they changed the way the membership worked. If I had know I would not be allowed to watch the video I would not have renewed my membership.

Hello John,
We are terribly sorry to hear about your frustrating experience. There is always some space for improvement and we appreciate your honest feedback. Our team would like to improve your experience. Would you mind reaching us via support@skylum.com? Look forward to hearing from you.

Love the concept! However, my pc has a wired internet connection my phone cannot not connect. This is from the fact that they are not on the “same” Wi-Fi network. It would be cool if they could some how work around that.

Hi!
Kindly reach out to our support team at https://skylum.com/support regarding this issue. Thank you!

I wasn’t going to write a review until AFTER I contacted customer service. I saw others had this same issue and the response was to go to their support page. I attempted to search the FAQs and the Luminar Neo tabs but found no help. I also tried to use their automated service, but it was absolutely no help.
Since I tried to contact them as they requested for others to do but found no help, I am giving a 1 Star Review.
The app is useless if it doesn’t connect to Luminar Neo. It has one job and it can’t do it at all.

Hi! I'm sorry you have an issue. Hopefully we can get this sorted out for you. Please contact us at support@ skylum.com and we'll be happy to help.