Shell: Fuel, Charge & More ٤+

Most of the time you may dine many join the “savings” club to receive any kind of savings off your gasoline purchase. Especially coming from a grocery store and gas station combo. Well, with the Fuel Rewards the savings are usually instant if it may be only .05¢ to start but also there are many in store or online purchases incentives that continue to increase the “savings “ amount. I get it it, loyalty inspires addition discounts for those frequently utilized products. This, the many you spend at one particular shop, the more they should give you savings incentives. Right from the start you save on gas and the more you use your “free” fuel rewards account when purchasing at Shell and it’s affiliated shops the more you will save. It’s really that simple. Cheers!

Thanks for the feedback and we are glad to hear your experience with the Shell App went well! Thank you for choosing Shell!

So I just wrote a review it’s not listed I don’t know why?… irrelevant though. I’m posting this because I can no longer see the prices online. I downloaded Circle K as well as another gas station so I try to only shop at Shell for gas. Before today I did not have those other gas companies apps ln my phone. I know all prices in town are fairly competitive. The other gas companies are at least showing me their prices. I have to fill up my vehicle every single day from practically empty, I spent hundreds of dollars at buying gas a week I need to know the prices. I will delete my account and probably change my phone service because I am very petty. I don’t care who knows it now perhaps I’m just doing it wrong perhaps there’s a Hidden setting or maybe it’s in the progress of changing I am giving shell seven days from today if I can see the prices after that great I’ll keep shopping in Shop if I can’t see him and can you give me this app me and mom I need a new phone so I’ll go to another phone company. I can probably save just as much with other gas stations 10 sans 15 sense I go out of my way drive 5-10 miles and work different areas for better deals. Yall need to reach out to me or i will scream from the mountain tops. If they don’t respond to this complaint then they made a mistake. If I am proven wrong i will apologize and show tons of love. Every time I fill up for a while and delete this aweful review.

Thank you for getting in touch with us. We are sorry to hear that you had an unpleasant experience on the application. Please provide us more information by calling our Customer Service team at 888-Go-Shell (888-467-4355).

I enjoyed the app and savings to begin with. However, when I had an issue and needed to contact customer support, I was treated poorly. I had an issue where I had more than one payment linked and my preferred payment was not the default even though I selected it to be. My payment was rejected and I was not notified via email, app, etc. On the app, nothing appeared out of the ordinary after making the transaction as usual. I didn’t see the issue until I went to fill up again. When I called customer service to get it taken care of and to report the system error I experienced, I was talked to SO disrespectfully. The agent literally raised her voice talked over me. I called again after trying to understand what happened (because at the time it wasn’t clear and she was not trying to help me understand) and when I asked for a manager, she said no. I called back with my bank because there were fees associated (and I was refused a manager). It was the same rude person. I had to ask HER if she would calm down to simply ask my questions. My bank refunded me the fees as a courtesy and I paid the remainder of my part. I deleted the app and haven’t used the app since then. Shell should be ashamed choosing such unprofessional people to offer customer support. It was a joke and in total a 2 week ordeal. I’m happily with Exxon now.

Thank you for getting in touch with us. We are sorry to hear that you had an unpleasant experience on the application. Please provide us more information by calling our Customer Service team at 888-Go-Shell (888-467-4355).