The Shell app is designed to help you make the most of your stop!
SHELL PAY & SAVE
This mobile payment application provides a secure and convenient way to pay for fuel at the comfort of your car, as well as purchasing any items inside the store at participating Shell stations in the United States.
• You can link your Shell branded credit cards, checking account (via Shell S Pay), PayPal, Apple Pay, Google Pay, Samsung Pay, or directly add your credit/debit card: Visa, Mastercard, American Express or Discover.
• To pay for fuel outdoors, simply unlock the pump using the app. Or to pay inside the c-store, present the app QR code to the cashier. Either way, you are back on the road in no time. Everything you need is in the app, including loyalty program integration, receipts, offers, and station locator.
FUEL REWARDS® PROGRAM
Shell Pay & Save eliminates the need to carry multiple cards, reduces the number of prompts you have to answer, and is integrated with the Fuel Rewards® program so you can save automatically on every fill up, every day!
• New to the Shell app? You can earn a one-time 25¢/gal savings by downloading the app and completing your first Shell Pay & Save fuels purchase.
• All Shell app users earn additional savings for continued use of Shell Pay & Save.
• NEW: Fuel Rewards Choice is in the Shell app. You can now customize your savings by choosing to redeem only everyday savings or to use your full rewards balance.
• COMING SOON: New loyalty status being added, see potential new rewards to gain with Platinum status!
Participation in the Fuel Rewards program through the Shell app requires you to link a new or existing Fuel Rewards account in the app. See Terms & Conditions for complete details.
Find your nearest Shell station and a list of services quickly and easily, including which stations accept Shell Pay & Save mobile payment
In this release we’ve included bug fixes and performance improvements.
Ratings and Reviews
Purpose of Shell phone app; OR NOT!
Seems I’m not the only one with app problems while attempting to pay my balances on line. What is the use of having an app icon on my phone? I have tried every month for almost a year to simply “tap” the icon entering my id and password only to get message saying info doesn’t match. Then get warnings that I will be blocked if I continue to try entering with “incorrect” info!?? So I search around trying “accountonline”, yada yada….which formerly worked (occasionally). Please tell me the purpose of an app other than the iconic Shell emblem? Please tell me HOW I’m to pay using the icon or other method of accessing my account to pay.
I assume citi cards or others handle the financial parts of the business?
Just for the record, I’m a Shell Chemical/ Oil Global retiree having retired in 2007 after decades of loyal and proud service. I’m really disgusted with having to battle monthly payments; as a consequence my use of products has reduced significantly which really bothers me. I want to support my company but I expect better financial methods in future payment concerns.
So I just wrote a review it’s not listed I don’t know why?… irrelevant though. I’m posting this because I can no longer see the prices online. I downloaded Circle K as well as another gas station so I try to only shop at Shell for gas. Before today I did not have those other gas companies apps ln my phone. I know all prices in town are fairly competitive. The other gas companies are at least showing me their prices. I have to fill up my vehicle every single day from practically empty, I spent hundreds of dollars at buying gas a week I need to know the prices. I will delete my account and probably change my phone service because I am very petty. I don’t care who knows it now perhaps I’m just doing it wrong perhaps there’s a Hidden setting or maybe it’s in the progress of changing I am giving shell seven days from today if I can see the prices after that great I’ll keep shopping in Shop if I can’t see him and can you give me this app me and mom I need a new phone so I’ll go to another phone company. I can probably save just as much with other gas stations 10 sans 15 sense I go out of my way drive 5-10 miles and work different areas for better deals. Yall need to reach out to me or i will scream from the mountain tops. If they don’t respond to this complaint then they made a mistake. If I am proven wrong i will apologize and show tons of love. Every time I fill up for a while and delete this aweful review.
Developer Response ,
Thank you for getting in touch with us. We are sorry to hear that you had an unpleasant experience on the application. Please provide us more information by calling our Customer Service team at 888-Go-Shell (888-467-4355).
Terrible customer service
I enjoyed the app and savings to begin with. However, when I had an issue and needed to contact customer support, I was treated poorly. I had an issue where I had more than one payment linked and my preferred payment was not the default even though I selected it to be. My payment was rejected and I was not notified via email, app, etc. On the app, nothing appeared out of the ordinary after making the transaction as usual. I didn’t see the issue until I went to fill up again. When I called customer service to get it taken care of and to report the system error I experienced, I was talked to SO disrespectfully. The agent literally raised her voice talked over me. I called again after trying to understand what happened (because at the time it wasn’t clear and she was not trying to help me understand) and when I asked for a manager, she said no. I called back with my bank because there were fees associated (and I was refused a manager). It was the same rude person. I had to ask HER if she would calm down to simply ask my questions. My bank refunded me the fees as a courtesy and I paid the remainder of my part. I deleted the app and haven’t used the app since then. Shell should be ashamed choosing such unprofessional people to offer customer support. It was a joke and in total a 2 week ordeal. I’m happily with Exxon now.
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Financial Info
- Contact Info
- User Content
- Search History
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Shell Information Technology International B.V.
- 59.7 MB
- Requires iOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
- Age Rating
- This app may use your location even when it isn’t open, which can decrease battery life.
- © Shell Information Technology International B.V.
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