iPhone Screenshots


This app will allow you to fully connect and stay connected with Shep Hyken, customer service and experience expert, best-selling author, and award-winning keynote speaker. This app is regularly updated with new content including: new customer service and experience blog articles, Shep’s podcasts, videos, and more available at no charge. If customer service is important to you, and I know it is, then this app is a must-have!

“Customer service is not a department. It’s a philosophy to be embraced by every member of an organization, from the CEO to the most recently hired.”

Not only will this app allow you to see all Shep’s current blog posts, podcast episodes, and customer service video tips; it will allow you to connect with Shep’s social media and much more! So, stay connected with one of the leading authorities on customer service and customer experience with the Shep Hyken app.

While you’re learning practical strategies, you’ll be totally entertained with Shep Hyken’s astonishing magic. His philosophy is, “Moments of Magic® don’t just happen. They’re created by people who know the formula.”

There will be tips on customer service, internal service, customer loyalty, sales, phone skills, management ideas and more. You will find some of these insights to be common sense that will confirm and validate some of what you are already doing to be successful. And, it is important to note that there may even be a few of them may not apply to your particular situation. But, the payoff comes from the insights that will bring you a new perspective, idea or strategy that will help you become even more successful.

Get ready to experience Shep Hyken “on the go.” Tap into Shep’s world and you will learn how to create amazing customer experiences for both your customers and your employees.

Shep wants to help you create a Customer Service Amazement Revolution, where you deliver an amazing experience to both your customers and employees! With this app, Shep shares his customer service lessons and tips that will help you build and sustain a customer service focused organization.

What’s New

Version 1.0

This app has been updated by Apple to use the latest Apple signing certificate.

Ratings and Reviews

5.0 out of 5
2 Ratings

2 Ratings

CindyPass ,

Great Customer Service Information

This app provides great customer service reminders, articles, videos and tips. Shep is Amazing!

App Privacy

The developer, Shepard Presentations, LLC, has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer’s privacy policy.

No Details Provided

The developer will be required to provide privacy details when they submit their next app update.


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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