Shift inc‪.‬ 4+

Great experience

This is the third time for me using their services and i can clearly say that I’m having the best experience in car rental ever!
Their vehicles are so neat and clean and smells good.
Moreover, their call center are very kind and helpful and if you called them for any issue , they will solve it for your immediately.
Thank you guys and keep it up!

Bait & Switch

1. Drivers are professional and polite, but often don’t know where they’re going, rely on google maps instead of route planned on Shift app, and get lost, which costs time and money.
2. Once you get familiar with a driver who knows you and where you’re going, if often use them as I do, they deliberately cancel him for another new driver that doesn’t, which costs more time and money.
3. Always quick to up charge when drivers get lost and cost you time and money.
4. Often claim you didn’t pay charge previously and lock you out until you pay again, double charging you.
5. Never credit you, even though place for it in app., when trip costs less than charged or promise to do so if you raise complaint about double charge.
6. Expect to be take. Advantage of and ignored by customer service, if you can reach them.

Respuesta del desarrollador ,

Dear Customer please share with us your contact number on Reach.us@shiftinc.com so we can assist you and solve the issue

The best service I’ve used

In the past three years, I have used almost every taxi services or transportation provider, but nothing compares to Shift. Start with availability, then car and driver tidiness, driver’s attitude, responsiveness of customers service.
Honestly, well done Shift Team.