Shifts by Aya Healthcare 4+

A new feature to view “facilities I am not credentialed for” was recently added. Wonderful idea! (as I am a multi-state licensed RN).

Unfortunately, the feature does not work consistently! Sometimes I login and I am able to see shifts in other states….Most of the time I login, the feature does not work, and I am unable to see shifts in different states : (. FRUSTRATING

Thanks for your feedback. We’re always looking for ways to make the Shifts app even better, and our team is working on updates to enhance the user experience. If you’re still having trouble with the app, don’t hesitate to reach out to us at support@shifts.com so we can look into it.

I have:
1) Deleted and reinstalled the app
2) Updated my iPhone to the latest version
3) Restarted my whole phone and then reinstalled the app

I haven’t received any notifications from this app since July 15th, 2024. Whatever shifts that are uploaded to the app won’t load until 2 hours later when most, if not all, of the shifts have already been picked up by the time they are loaded within my app. I’ve emailed Aya multiple times at this point since July 15th, 2024. So far I have talked to (in order) an associate team manager, a customer support representative and currently an application support analyst II. They claimed to have tried resetting my shifts app registration. They have asked for screenshots of proof. They have claimed to run a test notification from the shifts app, which ended up failing and to this day, still can’t get any notifications from the app. They finally told me they’ll email me back today to update me with a workaround or resolution. They drop their next round of shifts on August 19th, 2024 (the third Monday of the month). I’m worried I won’t be able to pick up any shifts. I’m scared that because they keep giving me the runaround, they won’t actually care. I mean why would they, they don’t have to depend on picking up shifts for their income and livelihood. To be continued….

Thank you so for sharing your experience with us. We know our team has been in touch to resolve the issue and you should now be receiving notifications. If you experience any other problems using the app, please reach out to support@shifts.com for assistance.

I’ve been with Aya Per Diem East for about a year now. I still have the IPhone 12 and the app works decent for the most part but sometimes new shift notifications will pop up and the app will be so slow. When this happens it will be impossible to pick up the shift before it’s taken. I know there are many people trying to get it as well but this needs to be addressed. Also there are too many things on the screen “interested facilities, etc” keep it simple! Available, accepted, cancelled! I like the history button and FAQs. Keep improving!

Thanks for your feedback. We’re always looking for ways to make the Shifts app even better, and our team is working on updates to enhance the user experience. If you’re still having trouble with the app, don’t hesitate to reach out to us at support@shifts.com so we can look into it.