Shiftsmart - Find Work Ratings and Reviews

In the month of March 2022 Shift smart ran a Circle K campaign and the promotion was that if partners worked before the 20th of March they would be payed a $100 bonus. I worked at Circle K through Shiftsmart twice on March 12th and twice on March 15th and once on March 16th. The Shiftsmart app is very faulty and low quality and will not work correctly unless on a WiFi connection making it difficult to clock in upon your shift as Circle K has no guest WiFi . When I called support to inform them of the difficulty clocking in, the guy on the phone instructed me to go ahead and work the shift you chose in the app and then message management and they will insure that you are paid. Well on the 12th of March I was able to use an EMPLOYEES hot spot and clock in and out that way, but on the 15th and 16th this was not possible so I was not able to clock in so I worked any way and then messaged management as I was informed.

They promised me through numerous emails that I would be paid, but they have NOT payed me YET! Nor have they paid me the bonus promised for working before March 20th that I should be guaranteed for the document day I worked on March 12 where I could clock in. I emailed shiftsmart and informed them I will be contacting a lawyer if I am not paid. They said they would pay me and then erased my history from their app!! I will be seeking a law suit for unpaid labor.

I enjoy using this app and who i am working for three them because I can choose what location I want to work at and what hours I want to work there. Only thing I would slightly change is the amount of hours your allowed is 4 and there are times when i know that my help would be much more appreciated if I could work just a couple more hours to help finish projects there. Otherwise working for Shiftsmart has been great. There has been a couple of things about the app that get my concern. Being able to speak to somebody immediately and get a response immediately it’s not something that is always available.. It seems you have to read for a bit for a response. Which I assume is because of how busy this company has become. Also, there have been some programming issues as to where I have picked a location to work at and a time to work at it and at some point the time was adjusted the location was changed, no notifications came and then I was marked down as a no call no show, and that affected my set teens as far as an employee because of the malfunction. There’s just a couple little details that I would change about the app however, in general, this is a great way to work.

I’m a single mom and I am in school full time to become a CST, so I thought his app would be convenient to help me make my own money on my own time. Only giving 5 stars bc the 1 star reviews always get buried and deleted. So it took forever to do the video interview process because the next prompt wouldn’t load in. Only shows me shifts that aren’t flexible with the start time and it will notify me that a shift is available after the start time for that shift has already passed. For example, it will say pick a time to start between 7-am-4pm but the only option available is 12pm. It won’t allow me to come in earlier or later. Or it will say a new shift is available and I open it asap, but it says the start time is today at 12pm and I look at my clock, it’s already 2pm. I’m constantly being logged out of the app. I finally uninstalled because the last straw was them making me reinterview again for no reason without any warning. All of the shifts are locked until I re-record a new interview and the prompts aren’t loading in and when they finally do, they fail to upload so the problem still hasn’t been fixed.

I love working here other than the app issues I kept getting no shows when had nothing to do with me and sometimes I’d be doing other things and not get work all week because it’s first come first serve after they spost them I think if it’s your regular spots you should have first option then one day it wasn’t showing my job that morning but paid me for it the day before by the time I got with somebody to correct it she said go on over there now but there was only 1 hours and half left of the shift and I knew that didn’t need me as much as my next job so I called off so I went to my next job which is 45 miles away when I got there they were glad to see me as I was early and I couldn’t clock in and told me I was taken off the project list for circle k I pleaded with them that I was here and they needed me they wasn’t hearing none of if and this was a week before Christmas and I had a full schedule that week including 2 on Christmas Day and have not told me why yet and I been trying to go back to work and it won’t even let me in the app I’m use if my brothers phone now but that app is what got me in trouble nothing I did ever you can ask any store I worked consistently and they love me and were always happy to see me cause I work hard and do whatever they wanted

Let me start off by saying that if you want to work part time on your own accord, then ShiftSmart is great, so for that, they get One Star.
The app itself, is incredibly glitchy. I’ve contacted support multiple times with tickets, they take days to respond and they never actually come to a resolution. I’m told to just “uninstall and reinstall and hope it works” (ps, that never works). The app constantly lags and I have to back out and go back into it to make sure it accepts my clock in/clock out.
This app was promoted to me by “instant pay, 24 hours after your shift”, but the way to do that is have a debit card as your preferred method of payment. Which is fine, as long as your app is glitching constantly! I’ve tried multiple times to set the debit card as preferred payment method and it will not save. My card then duplicated itself on my account and will not delete. I put a ticket in with support, with screenshots, and they told me to uninstall and reinstall the app. When I told them that didn’t work, they stopped responding to do ticket!
The manager of the Circle K I work at has informed me that all stores are to push Shiftsmart even more than they already do, but there’s not enough people currently using the shiftsmart app as contractors. I told the manager that I would never recommend this to anyone until ShiftSmart works out all of the bugs on their app.

I work for a company taking remote shifts at home that are usually around 4-7 hours with plenty of options each day which is convenient if you have a busy schedule whether you have kids, are in school or have a primary job, to make some extra cash on the side. This company uses Shiftsmart to manage their available shifts, clocks employees in and out, payroll management and for messaging between “management” and the employees. The concept Shiftsmart has as an app is amazing, and would be extremely convenient if the app worked 100% of the time.
Often times I have to restart the app by completely closing it and reopening it many times to get it to load the shifts available, my pay, or my schedule, which can be extremely troubling when some of the shifts are time sensitive to claim before others.
Another issue I often have with Shiftsmart is the way the messages load. Often I will have technology difficulties with my computer or other job specific issues and need to message management for assistance, but when I message them it doesn’t go through immediately, and when they reply it usually doesn’t load until the next morning when it is very much too late.
If they could fix these issues I 100% would give 5 stars, but right now it’s the right idea wrong technology.

It seems very common to book a shift on Shiftsmart, then be turned away from the managers there because apparently there is “no work,” then once you’re turned away, they mark you as a no show! That’s what happened to me yesterday, I showed up ready and wanting to work, but the manager says there was nothing for me to do and turned me away, now I have a reliability score of only 94% when it was once and should still be 100%! Why am I able to accept a shift, only to be turned away! And why am I getting in trouble with the app when circle k is the one that turned me away! Due to these issues, this app (Shiftsmart) can never be taken seriously, and it can never be used as a dependable way to make money! It’s best just to use it for extra cash every once in a while and look somewhere else if you’re looking for reliable work/income! The app told me I am 1 more “no call no show” from losing access to this shift opportunity! So basically I am 1 more manager turning me away because they had no work for me, from completely losing access to this income due to no fault of my own? That is ridiculous and is the eye opener I needed to stop using Shiftsmart as much, and to find a reliable, and mature income source! I have bills to pay, and people that depend on me, these issues have made me sick to my stomach! & of course the day before thanksgiving this happens to me! 😒

What a great name. Unfortunately or Fortunately depending on how you look it it’s a great way to make some quick money. Every time I’ve been able to beat the clock and get a spot for a shift it’s been fine worked my 1 hr snd 1/2 or so and within 2 days or so I was payed. Even when it was overbooked and they sent me home I got payed something for showing up
Now unfortunately to get in contact with them and have any one respond to you is another matter. I’ve had several occasions to have to contact a shift supervisor and get no response. This is from the tech testing side of the company. I once contacted theSecret shopping side of the compny and was answered with in 5 min by a Supervisor Unfortunately they couldn’t take care of my situation. Never did hear from product testing. Now for the last 3 days they have been texting telling me they have new shifts available I go to the app and there is nothing there. Have texted to find out what’s up again no answer what so ever .
So I just rated them 3 stars As mad as I’ve been at times lucky I didn’t give them 2 stars but I have to say if everything gels and I work I do get payed. So I would say sign up at your own risk and hopefully sometime they will get this supervisor thing and texting and all working as one. P H

Shiftsmart is a hit or miss. The reviews don’t lie. I have been using Shiftsmart for over 2 years now. This app is extremely glitchy and it’s highly annoying. I don’t know why it’s sooo hard for them to update this app to where it’ll actually run smoothly. A week and a half ago they sent out a bonus for picking up a circle K shift I had one the next morning over a week and a half later I have yet to receive it. I emailed them (as always) they then provided me with a copout story, how the bonus is while supplies last pretty much, and that I am not entitled to the bonus if the bonus has been redeemed so many times by other workers. Several times they have removed a shift from my schedule at the last minute (less than 8 hours prior to the start of shift) without contacting me or even sending a courtesy message. Today I drove all the way to the location for the circle k job just to realize they removed it after I spent time and gas I had two shift scheduled for today and the second schedule was right after the first one since they removed the schedule I ended up returning back home to rest, and I was running late due to this unforeseen circumstance, and now they block me

4.5 Cancellation Charges. You acknowledge and agree that Users may elect to cancel requests for Services that have been accepted by you at any time prior to your commencement of providing such Services. In the event that a User cancels an accepted Request for a Task, Shiftsmart may charge the User a cancellation fee. If charged, a portion of this cancellation fee may be deemed the Partner Fee for the cancelled Task for the purpose of remittance to you hereunder ("Cancellation Fee").

Believe in canceling culture. I’m a forthcoming person and filled out their surveys on my shifts but of course when I stated things that we’re unpleasant the shifts disappeared from my app. So blame the workers not the shifty management. Like other person stated. Will run bonus campaings, ask people to sign up for shifts and then shifts will fall through or there will be technical issues that will impede the ability to actually work shift and it’s NOT their problem. Even on their mystery shop surveys If the staff isn’t knowledgeable to give a good mystery shop report apparently not paying you for the time and travel investment is acceptable. I hope the other company didn’t pay you since you didn’t pay me for my time either. Nothing about this app seems to work well.