Shinkansen Booking:smartEX App 4+


Central Japan Railway Company

    • 2.2 • 59 Ratings
    • Free

iPhone Screenshots


Get your Tokaido Sanyo Kyushu Shinkansen tickets quick and easy using this App!
You can use this app even before coming to Japan to buy tickets and reserve seats for Tokaido Sanyo Kyushu Shinkansen on Japan’s Golden Route connecting Tokyo, Nagoya, Kyoto, Osaka, Hiroshima, and more.

▼ Overview
- You can make a reservation straight after membership registration (no registration/annual fee).
- You can buy tickets or reserve seats from one month before departure date. You can reserve Shinkansen seats from the comfort of your own home or office. No need to queue up at the ticket office at stations!
- You can buy tickets and reserve seats for up to 6 persons at one time.
- Tickets can be purchased at lower prices, such as round-trip discount fare, etc.
- If done before picking up the tickets, you can make changes as many times as you need.
- Tickets for the most frequent trains, such as “Nozomi”, can be purchased.
- You can travel ticketless with QR code (QR-Ticket) or IC card for public transportation.
*“QR Code” is a registered trademark of DENSO WAVE INCORPORATED.

▼ Main features
- Membership registration
- Purchase ticket/Reserve seats (time designation, train name designation, non-reserved seat reservation)
- Confirm reservation
- Change and refund reservation (reducing the number of persons)
- Display purchase history and receipt
- Make pre-sale and after-hours reservation request
- Check, change member information
- Display QR-Ticket for boarding
- Designate or register IC card for boarding
- Service status information (Link)

▼ Notes
- Membership registration is required to use this app. For registration, personal information is required, such as member name, date of birth, and a valid credit card, etc.
- Ticket purchase (reservation) payment will be taken from the credit card registered on the account.
- You need to register or designate IC card for public transportation (*) to travel ticketless with IC card.
(*) Kitaca, PASMO, Suica, manaca, TOICA, PiTaPa, ICOCA, Hayakaken, nimoca, SUGOCA
- You need the pickup code to pick up tickets from ticket vending machines, etc., at main stations of Tokaido Sanyo Kyushu Shinkansen, such as Tokyo, Kyoto, Shin-Osaka, Hiroshima, Hakata, Kumamoto etc.
- Please do not use this app to make a seat reservation for Japan Rail Pass.
- This service is available only in English.
- For more details on this service, please see the website.

What’s New

Version 7.1.3

▼Ver. 7.1.3
- Performance improvements

Ratings and Reviews

2.2 out of 5
59 Ratings

59 Ratings

Ienjoiskate ,

Works perfect after struggling for a few hours

Good app once you get it working. Had to search Google on the issue with USAA cards. Surprise, there is no issue. USAA cards are set up for 3dsecure but you just have to keep attempting the credit card input section until it finally works.

blunt commentator ,

I do not need a new membership ...

I am already a member of this online registration system (pc version) and have my credit card registered before having this app downloaded. I just wish I could have an option to login using my existing account instead of having to register for a new one. On top of that, it’s not letting me use my credit card even when I tried to sign up for a new account because my credit card has been registered with the pc version already. Also, since there’s no way to sign up for a new account using this app without inputting my credit card information, I basically just cannot use this app unless I have another credit card or have my existing pc version account canceled first and then sign up for a new one using this app. 😭

Travelled 5121 ,

Love it

I was surprised to see the low reviews for this app, as I’ve been using it flawlessly for a while now and it’s incredibly convenient and simple to use! Being able to use your manaca card for ticketless boarding is a definite plus.

Those leaving one-star reviews should remember that forgetting your password isn’t the app’s fault! ;)

App Privacy

The developer, Central Japan Railway Company, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Identifiers

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Contact Info
  • Search History
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Usage Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

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