Shop: All your favorite brands 12+

Slow and/or out of date updates make this app almost useless

The concept is great and fits into the current environment I which shopping and purchase are Happening online. Who would like to track their purchase from order inception to good delivered? This is where I have found Shop to be lacking. The order appears in the account linked to you quickly but There is little useful information beyond what you would get in an email confirmation from the store. From there I’ve found the app to be somewhat pointless. Most recent example would be an order placed weeks ago. Once the order showed shipped it just spent days on the location map in the state from which it was sent. I repeatedly checked on status but it appeared as no movement. I checked this morning and it moved from one city in the originating state to another city in that state. Early this afternoon it just showed up in the mail. I then got a notice hours later after delivery from the app indicating that it was out for delivery. Then later in the day, hours after it delivered got another notice that it was just delivered.

Can’t really say that I see the purpose or the benefit of the app. The USPS service app gave far better updates and provided greater accuracy.

Other orders showing up in Shop have the same issue so can’t say that I’m terribly enthusiastic about it. It doesn’t do any harm so that’s good, I guess my point is...it doesn’t do much at all.

Developer Response ,

Hey There,
Thanks for the feedback.

Please allow us to shed some context on this for you; any order can be tracked using our app so long as it has a supported tracking number and carrier associated.
When an order is pulled into the app automatically from a connected gmail account, the level of information pulled in along with the order tracking information depends on the details within the email and how the store formats their shipping confirmation emails (where the order details come from).

We are working on improving email coverage to ensure more of your orders show more details in the app.

We are sorry to hear your order updates were delayed in the app; Shop's updates come directly from the carrier, but, as you’ve noticed there is sometimes a delay. We are also actively working on improving this, so thank you for holding us accountable.

Our goal is to bring you up to the minute notifications, so thank you for the feedback and stay tuned. 

An excellent and natural user experience

This app has positively wonderful UX / UI. Those responsible for it deserve to be commended and they should feel very proud. So, to the folks behind this: thank you. And please continue to design and build intuitive and delightful user experiences. To any director overseeing the development of this product: I imagine development takes longer, given such evident care. Know that the impact is real and that people do notice that care. Do continue to allow for timelines and schedules that have most likely been longer than other such apps given the attention to detail here. You are doing something right here. Thank you.

The upshot is that this app is a joy to use. The experience itself is so intuitive that the UI / UX fades into the background. I find that I stop thinking about it as I’m not hitting the typical snags or head-scratchers that many such apps have. I find that I’m not being annoyed by its performance or distracted by its transitions. It feels natural. And I know that creating a natural experience takes enormous care and attention.

Now, as for the behavior itself: it pulls and tracks all of my many packages and notifies me when events against those packages are generated. And, as I’ve described, it does this very well. I trust this app and I trust that its information is up-to-date and correct. Again: I trust this app! And you, reader, should too.

Added Barriers with each Updated

I’ve been using this app for a couple of years and only for the use of tracking all my packages in one place. It’s convenient in that aspect. You’ll get an updated status on your packages in route to you within the app and also a quick link that will direct you to the shipping website to further confirm the status of your package. There are times, when the app won’t reflect the actual location or update of your package en route but you would have that direct link to show you where your package is at. What I’m noticing now with these updates is that ability to directly click on the link to the original shipping website. What used to be a simple task, is now barred with these extra steps/barriers to actually get to that direct link. With the current update, I now have to click on my package, then click on a small link associated with the tracking number and then click on the actual direct link to the shipping website. That’s three pages/clicks I have to perform just to make it to the direct shipping link. Before this update, it was just two clicks. And before that, just one click. Why make this difficult? What started off as a great experience I had with this app is slowly deteriorating with these updates. I’ll see how this goes for now, but I’ll be looking for another app in the meantime if I still have to jump through all these loops just to gain access to the direct link to the shipping website of my package.

Developer Response ,

Hey there! Thank you for taking the time to provide feedback about the Shop app. Our goal is to provide the best mobile tracking app on the market, while also helping you reconnect with some of your favorite stores. We're a tight knit team, so we'll make sure to channel this to the product team for their consideration! - Dirk, Shop Support