Shopify Inbox 4+

AMAZED! Meg goes above and beyond! I love the two amazing pairs of vintage 501xx Levi’s!

Meg’s knowledge of vintage denim as well as the amazing collection was so helpful! Meg went above and beyond, knowing just what I was trying to convey, and pulled out a couple pairs of 501xx’s that I indeed fell in love with immediately! Two pairs. :) Meg takes individual time and care in the appointment to ensure the client is happy and satisfied and in fact it is obvious her goal was not for me to just buy jeans, it was for me to love jeans that I felt amazing in. I highly recommend making an appointment, which is complimentary! In any other town, they charge an arm & a leg! My go to is Denim Dogz for even repairing jeans or custom ordering some! Thank you!! ❤️ Stacia

New integration is losing my company money

I absolutely appreciate the app being free. But!!!! the whole point when it was Ping was for a customer to be able to reach you in real-time if they had a question by clicking the ‘Chat With Us Button’. The speed of being able to reply to a customer while they were in the store was invaluable and converted to sales.

This new Shopify Inbox….absolutely no notification. I’ve had to add a Quick Reply message to compensate that says we are helping other customers and we will answer their question as soon as we can because we are not being notified. The Ping was amazing because even if I was sleep that distinctive sound would alert me a customer had a question and I could respond before they left the store with items still in their cart.

Lastly when I tested the Inbox the delay from me acting as a customer and sending a question was an intensive amount of time.

I know change and bugs need to be worked out. But I would literally PAY to have PING. The inbox leaves a lot to be desired. The premise was that this was to make it easier to manage customer conversations but if we are not receiving notification that a customer needs assistance in real time this is actually doing more harm.

Ответ разработчика ,

Thank you for sharing your feedback about Shopify Inbox! We experienced a brief outage where notifications were not delivered but have since resolved the issue. We apologize for the inconvenience and take this feedback seriously. Please do reach out if you run into any issues in the future and we’d be happy to help at http://help.shopify.com

Functional

I like that the app is free and has some built in features like automated FAQs and integrations with Apple / FB / Shopify Chat.

I don’t like that you’re only able to set an away message for your unavailable times and that the app doesn’t respect those times you set and notifies you “a customer needs a response or they may leave your store” when I’m trying to set some boundaries for work / life balance on my weekends.

Ideally I wish there was a way that you could set those availability times to disable the chat option on your site. I understand the thought process that it’s a potentially lost lead, but having a chat feature display when the chat isn’t actually available is a worse customer experience. I sometimes go through the hassle of enabling and disabling the chat manually, but more often just finding myself leaving it disabled.