ShopThing: Luxury Live Sales 17+

If I go in and out of the main “live” it brings bring me back to the very beginning and to get back to the end is not easy. Either tapping a ton on the right, or if I use the arrow down to get the items bar it’s super touchy and closes every other second. I kept “losing” the item i wanted to buy in the huge que of live items. Hope that makes sense. Bc it’s supppppper frustrating. Otherwise it’s an amazing idea and great app.

I want to love this app. I really, really do. I think the concept is cool, they generally have a good selection of items, and overall it’s a really fun experience trying to snag unique items at a discount.

However I am extremely disappointed with the customer service from the team and would warn others to proceed with caution. I’ve placed 10 orders in the past few months and have had issues with the majority. The items I’ve purchased haven’t been cheap either. When you’re spending that kind of money, you expect a decent level of customer service. Which just isn’t there.

There are almost always issues with shipping. I’ve had only one order that actually went smoothly, arrived on time, and wasn’t a back and forth issue with support. I’ve had orders get cancelled without any explanation from their team. I’ve also had an order most recently “get lost in transit” that they can’t replace. The rest of my orders have taken over a month to even get a tracking number.

One order never made it to me due to their error, was sent back to their fulfillment center, and I still haven’t received a full refund. This was months ago.

Like I said cool concept, but proceed with caution.

I see some similar experiences to mine and wanted to share an honest review from someone who is also a paid VIP subscriber.

The app itself certainly needs fixes, it is not particularly convenient if you want to stay on top of ‘stories’. The main feed will forget your place and you have to go back through everything again.

But like others my poor experience is largely customer service. When you order an item expect it to take at least a month to arrive, they will no expedite and even the paid ‘faster shipping’ is no better. Also I have on multiple occasions bought items for over a thousand dollars to only be told oops the item isn’t actually available. So be willing to roll the dice and be without your money only to have the order cancelled and refunded 6 weeks later.

If you aren’t concerned with these factors than it will likely work for you. Just don’t get your heart set on the perfect deal you secured because even after your order is confirmed they will cancel it if the product ‘magically’ disappears from their supplier.