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See showtimes, buy tickets, earn Starpass rewards!

What’s New

Version 5.04.811

Error Messaging

Ratings and Reviews

2.0 out of 5
3 Ratings

3 Ratings

Stephen Spano ,

Omg. Cannot believe how bad this app is

The old app stopped working, telling me it had no internet connection. I downloaded this app and it would not let me log in. I use LastPass so I know all my login information was correct. I gave up and asked to reset my password, then I was told there was no account with that email address. Btw, I only have one email address. I set up a dummy gmail account and registered with that instead, tried to select seats for a film and app kept refusing to accept the two adjacent seats by telling me there was an empty seat between my two selections when there was none. Just give up, wait several months while they fix this app. There is no excuse for such a poorly designed app today. Btw, I am a 63 yo professional who, in addition to my professional work, teach iPad and iPhone apps to attorneys and seniors. I absolutely can tell a good app from a bad app.

The Real CoCo Butter ,

Refund Process

This is really a review for Showcase Cinemas overall. While I do like Showcase Cinemas, I don’t like what you have to go through to get a refund.
AMC app has the option to cancel a movie ticket at any time. With Showcase, you have to call the Customer Service number and choose a movie, then the movie theater, then speak with the manager about refunding a ticket purchase. (In case you can’t make it, or decide to go a different night).
It’s just a long drawn out process that should be able to be resolved within the app or the website.
You can’t speak to a representative until you deal with the automated service.
So, all in all, I would say this app should have that feature. To be able to cancel a purchased ticket for a refund within the app.
Usually, theaters give you a few hours before the movie starts to request a refund.
I also purchased a ticket to one of their theaters through the Atom app. Upon checking, it does have an option to cancel the order.
Maybe, I’ll just purchase my tix to showcase through them from now on.

Jameslin1234 ,

How to migrate from your old to new star pass app

1.) go to sign up page on showcase cinema website
2.) enter the SAME email and name you originally used to sign up.
3.)after that you should get a link to migrate the acc and may have it resend the link email then 4.)go to your email and check for the email “link your starpass account” then click get started when you get to the page it will ask you to input a password.
5.)Then it will send you a verification email. Follow the instructions on the email to verify. After that your all set. You will use your original email and the password you inputed in step 4.
the app developers should add a link to do this in the app.


National Amusements, Inc.
131.4 MB

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.


English, French, German, Icelandic, Japanese, Mongolian, Persian, Portuguese, Russian, Simplified Chinese, Spanish, Traditional Chinese, Turkish, Vietnamese

Age Rating


  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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