Shuttle Delivery 4+

I couldn’t be more grateful for shuttle. I had plastic surgery and it was so hot out… Shuttle was the only delivery app that took my American Visa card. You do need a Korean phone number though. When I made my order they called me in English and verified my order and address. I thought this was a nice touch and excellent level of service. They had a great selection of food with all the popular restaurants in my area. If I return to Korea, I’ll for sure use Shuttle again!

I have ordered from you company Five times within the course of two weeks, and only one order has been completed. The other four orders were canceled for one thing or another. I have yet to receive a refund any of the cancelled orders. But I have A refund for item that was no longer available within the order that was completed; the day after it was ordered.

I was told by your associates multiple times how I could receive my refund via your services, then continue to try to give my a 4,000won credit (a sum of $3 dollars compared to the over $80 I have spent). But from that time to now I was told to call my credit card company to have the charge reversed.. I don’t see the logic of the action especially since I did receive a refund of an item that wasn’t no longer available within the order I DID receive.

At this point, I feel scammed and taken advantage of. I want my money back and credit for the meals I have not received. Three weeks have gone by at this point in time. I do plan to escalate this situation as far as I can.

I am writing this review because it has happened to me several times and I have never received any type of compensation and I have to wait 1 week to receive my money back. The problem with shuttle is that they do not have any type of responsibility with the client and if the restaurant is closed but they did not notify shuttle, shuttle will charges you and then lets you know that the restaurant is not responding and that they are going to cancel the order to give your money back. The problem with this is, that if that was the only money you had to buy food outside you know that you will not be able to buy anything thanks to shuttle policy and you will have to eat stone or look in the garbage , this is terrible and I wish that shuttle would at least impose a fine on the restaurant so that the client can receive a shuttle credit and be able to buy something, that's why I give this app 1 ⭐️ ; i wish i could give 0 star and I do not recommend using this app.