Shuttle: Food Delivery Korea 4+

I went to korea for medical purpose. I had no korean phone, just internet connection. I was definitely desperate. I found shuttle the only app that was in english and delivered all types of food. I spent the entire stay ordering from them in my hotel and never was I disappointed. The food came fast and was always warm and fresh even in freezing cold. I am forever grateful for the customer service being extra communicative about the status of your order. I had a few order cancelled because of the stores not the service and they promptly reimburse. I hope you guys never shut down. The best in the game

We're truly grateful for your kind words and delighted to have been able to provide you with a positive experience during your stay in Korea. Your satisfaction is our top priority, and we're thrilled to hear that our app met your needs for English-language delivery and reliable service.

We deeply appreciate your recognition of our efforts in maintaining clear communication and promptly addressing any issues with canceled orders. Rest assured, we're dedicated to continually improving our services and ensuring that you can always rely on us.

Your heartfelt review truly means a lot to us, and we're committed to remaining the best in the game. Thank you for your trust and loyalty. Should you ever need assistance in the future, please don't hesitate to reach out. We're here for you.

I used this app for the first time because I have just moved to Korea and it is the only app I could find where I didn’t need a Korean phone number or ARC (I don’t have either yet). I ordered around 6:20pm, but by 8:20 I still had not received my order or any update about it. I used the Live Chat to ask about it only to be told to wait. I assumed they were checking the system or contacting the driver, but 30 minutes later I just got asked if I had received my order yet. I still had not. Finally, after over 3 hours from when I placed my order, I got told apparently my order was being shown as delivered so they can give me a refund if I still hadn’t received it. The app still showed my order was being processed, but apparently since they use third party delivery services, the order tracker does not get updated. Why is there one then? It’s 9:30 at this point, so I accepted the refund (which will take a week) and ended up having to go to a convenience store for dinner. I guess I’ll just wait until I have my phone number and ARC to use a reliable delivery service.

We apologize for the frustrating experience you encountered with our app. Your feedback highlights areas that require urgent attention, and we're committed to addressing them comprehensively. We understand the importance of reliable service, especially for new customers like yourself. If there's anything we can do to assist you further, please don't hesitate to reach out to us at marketing@shuttledelivery.co.kr. We look forward to serving you better in the future.

I have ordered from you company Five times within the course of two weeks, and only one order has been completed. The other four orders were canceled for one thing or another. I have yet to receive a refund any of the cancelled orders. But I have A refund for item that was no longer available within the order that was completed; the day after it was ordered.

I was told by your associates multiple times how I could receive my refund via your services, then continue to try to give my a 4,000won credit (a sum of $3 dollars compared to the over $80 I have spent). But from that time to now I was told to call my credit card company to have the charge reversed.. I don’t see the logic of the action especially since I did receive a refund of an item that wasn’t no longer available within the order I DID receive.

At this point, I feel scammed and taken advantage of. I want my money back and credit for the meals I have not received. Three weeks have gone by at this point in time. I do plan to escalate this situation as far as I can.

We sincerely apologize for the multiple issues you've encountered with your orders and refunds. Your experience is unacceptable, and we understand your frustration. Rest assured, we're actively investigating these matters to ensure that appropriate actions are taken to rectify the situation and prevent similar occurrences in the future. We're committed to providing you with a resolution and ensuring your satisfaction. Please accept our sincerest apologies, and if you have any further concerns or need assistance, please don't hesitate to contact us directly at marketing@shuttledelivery.co.kr. Thank you for your patience and understanding.