Shuttle2Anywhere 4+

After reading other reviews I realized I wasn’t the worst case. I scheduled a shuttle pickup and 30min prior to the pickup time, the customer service called me and told me the driver got in an accident and wasn’t able to come (they didn’t even have someone else to fill up) I had to pay double the price to get an Uber to the airport in order to catch my flight. They did not reimburse the extra money I paid.

Just imagine if I didn’t make it to the airport on time, would they reimburse my air ticket money for me? I don’t think so. Or in a worse case imagine if I got on the shuttle and got in the accident with the driver, what would happen then? If you’re not in a rush, let’s say, you’re booking a shuttle to pickup at airport and send you home, you can consider using their service. Otherwise please select a more punctual and reliable company.

I booked a ride pickup from airport to my Airbnb, during my ride the driver called his next pickup customer (that he was supposed to take him to airport to catch a flight) that he’ll be there in 20 minutes when instead the GPS says there’s gonna be 30min until we arrive at my Airbnb, not to mention some extra time he needs to drive to the next customers’ house... I was in shock. Terrible company with terrible work ethics.

I was supposed to be picked up at 5:35 am today to head to LAX. The driver never came. I called the phone number on the reservation and the driver said he was already on the highway to LAX with another passenger. I had to order an Uber. While in the Uber, I scoured the website for help. There’s no customer service number at all. I tried to cancel my reservation and get refunded and I was not able to because “I was already on board” and it was too late to cancel. I called the phone number on the email receipt and got an automated message explaining that Shuttle to LAX “was able to keep rates so low by cutting overhead like having a call center”. I called the driver again and he shouted at me and told him to stop calling. I’d used the service before but never will again.

This has to be the most unprofessional, non communicative company I've ever delt with. Made and paid for the reservation 2 days in advance.
I paid extra for a van as I had a snowboard bag with me. I landed in Burbank, walked out to the pickup spot and spent the next hour trying to get someone to communicate to me where the driver is and what is he driving. After an hour of waiting and a couple of "I'm checking on it" replies I get this.

"Already checked it with the dispatch, unfortunately the driver can't make it and dispatch couldn't find any rescue driver until now so we need to process a refund and please take other transportation. I'm sorry."

I booked a ride several days in advance so I didn't have to Lyft premium prices on a Friday night at prime time. It would have been cheaper to rent a car and drive to LAX. Absolutely the worst customer service and company I've ever delt with.
When your business is in your name Shuttle to LAX and you can't even do that. Horrible!!!