Sibelius 4+

So, we bought the Artist subscription for your app in August, and it just renewed on November 30. I am writing on December 6, and my subscription has just today disappeared. So when I go to the menu to restore it, it says “Your subscription has expired”. But if it renewed on the 30th and it is just now the 6th, and each billing period is a month, that is impossible. I would like some support with this. Our $6 now covers only less than a week, rather than a month. Anyway I have reached a solution for my piano concerto: to take the first movement and turn it in to a “Concert Piece”. That, at least, isn’t a worry. Also I like the new input keyboard too. It is more colorful, with the different voice color tags. Update, December 22: I have received no support or contact on this issue, and I would really like it resolved. I am almost tempted to terminate our services with you and stop using your app. I KNOW you have read this review and I would like some support by the end of the year or else I am no longer using this app. (subscription renewal EXCLUDED!) Also I noticed that all 3 subscription tiers use different sound effects for the instruments. Rather than having 3 sound sets sitting around in my storage, why not make the Ultimate sounds universal, for all tiers? But that would be too simple.

I’d like to see the ability to save as musicxml in the ultimate version. Also would like to see better quality sounds. I like the way you can write using a mouse. It’s like what you do on a desktop. Makes it so much easier since I’m used to it. Still getting used to where everything is since it’s all hidden. I’m used to having everything on screen. If you can implement an option for everything to be visible that would be awesome. Also exporting as an audio recording would be great, but only if you add better quality sounds. 900mb sounds is not very good. But I could work around that if you bring the ability to export as music xml. But this is the closest thing I’ve found to writing music in a quality program outside the computer. For when I travel I can keep writing music. Sure I could go with staffpad but it doesn’t recognize my handwriting most of the time. So, if you brought the sound quality and ability to save as music xml you would have an awesome app on your hands. It’s definitely got potential and I’d like to see pro tools come to iPad next.

I am so excited to get to use this app! I’ve been waiting years for a powerful, full featured notation app that would allow me to use my old Sibelius files on my iPad (since I don’t use a laptop any longer).

Then I try to open one of those files and try to upgrade to the Artist level subscription, only to constantly get the error message “Offline - Check your internet connection and try again”

I’m most definitely not offline. So, the promise of this app is botched by your inability to take my money. I hope to get to actually try your app in the future!