signNow: e-Signature app 4+

Best of all signing apps!

I’ve been using SignNow for several years and believe it is the absolute BEST signing app. I decided to give it a review since there are many similar apps now, compared to when I first started using SignNow. It is organized, easy to upload docs for signing, and also includes checkmarks and easier text input than other signing apps. It is also NOT dependent on Dropbox or Google to access the signed documents. I get so frustrated when someone sends me something to sign from DocuSign, for example, and it takes me 10 minutes to open the dang thing, and there are hardly any options for your signature style, pen, etc. SignNow is stand-alone, looks good, tons of features, and the yearly fee is extremely reasonable. Thanks to the devs for continuing to support this app; it is indispensable in my line of work. Def’n give it a try, if not for the freedom of using it without another service tied to it!

No longer workable

Sign Now, which I’ve used for years to sign occasional documents for my sister, used to have a few glitches I’ve learned to deal with. They’ve made some “improvements” but now it’s completely unworkable for me. Text boxes, which are instrumental for filling out fields and adding notes, cannot be aligned/font size adjusted to the space you’re filling out. When you create a text box, the app seems to create one giant text box from edge-to-edge of the document with a standard font. “Adjust Size” simultaneously adjusts the font size and borders of the box. Yesterday, the only way I could fit a text box to the space I was working in wound up with a box that was much shorter than the margins of the document and teeny-tiny print. The final saved draft that is rendered does not appear the same as the edited draft you thought you created (which was true in the past but now seems much worse). The document I saved and e-mailed did not show the text box with teeny-tiny print as I thought but instead showed one single line of text with the rest cut-off, wish I had checked the final document first after saving it before I e-mailed it. Additionally, we used to be allowed more “free” documents than we are now and the cost is prohibitive for occasional guardianship work. I will not be subscribing to this app.

Ответ разработчика ,

We are very sorry to hear that, Amy! We would really appreciate if you could possibly find time to chat with our Support here: https://support.signnow.com/help-center Many thanks in advance!

Gone Downhill

When I first bought this app it worked amazing. I work as a commercial tradesmen, and it really helped with all the various invoices. Unfortunately this software has gone downhill hard. They’ve made updates that make everything more difficult and less convenient. I had a problem for nearly two months, I repeat two months! I couldn’t use the software, nor could the 15 technicians I work with. Without being able to write invoices I can’t bill out. Text that previously aligned within invoices no longer did. Tech support was very slow to respond. We had also gotten varying answers from “there is no problem” to “your the only one experiencing this problem” to “it’s a large issue and we’re working on it”
I can’t tell you how many times in the middle of writing up a document the app crashes. I dread writing up paperwork and actually put it off now because of our use with this app.

Since writing this review I’ve had yet another problem with the app. Text not aligning within the body of the document. I’m being told by support that what I’ve been doing for three years isn’t advisable, and to write lines individually. Same exact issue I dealt with before is back again. It would be quicker to write out a paper copy and scan.

Ответ разработчика ,

Hello again! Since more than a year has passed since the last time you’ve edited this review, we would like to get back to it and double check on your current situation with invoicing and eSigning. Was the problem mentioned above fixed by our Customer Care team? How was the last case of communication with our Support? Unfortunately, we can’t really track much on our side here, since we do not see your name, or email, or support ticket number. Also, we might have an alternative suggestion for you, actually, since you’ve mentioned text aligning. Did you have a chance to consider signNow’s integration with pdfFiller, the online PDF editor? That might be very convenient for the case you are describing above. If you are interested, please email our Support (support@signnow.com), and they will connect this integration for your account. Also, you can download pdfFiller’s app here at Apple App Store or subscribe to their free trial directly on the official site — pdffiller.com. This is something we usually suggest for all the people who dread paperwork (like you said) and hate wasting time on copying, printing, scanning, faxing and so on. We would really appreciate if you could get back to this conversation and spend couple minutes on an updated feedback. Many thanks in advance!