This is the second time in a year Simmons Bank has bungled the basic IPad download of another”improved mobile app.” This leads me to change banks. Who ever is in charge of their Mobil App rollout needs to find another career. Customers deserve better online products. The staff at my branch in Collierville, Tennessee are professional, informed, and pleasant. However, I am no longer willing to endure the mess central leadership has empowered to develop and implement their mobile apps. I am not a big time customer, thus my experience will likely not even reach decision makers, but I expect online tools that function without requiring tech support to even download. I will miss my local Simmons folks. Bye, bye . . .

For the third time since this “new and improved” app (the required an entirely new app download???) was developed, I’m locked out because “a record needs updating”. I’ve recently moved and updated my address, but every time I call, the address doesn’t seem to update and it’s a matter of time before I get kicked out again. While this is annoying, I’m here because what is the logic in designing an app that locks someone out of their own banking info access over an incorrect address? Why not lock the card as well? Or even better don’t lock people out of online banking at all, especially over an address that company can’t fix. Heaven forbid you find out you’re locked out of your acct after hours and you need banking help not between the hours of 8-5, and expect a large wait time during the day when you call during open hours. The app is slow to load, often giving server error messages. Online check cashing is not instant as it is with other banks that offer this feature. It never reflects a true balance, transactions can take up to three days to post that we’re same day at my old bank. It’s infuriating and I’m SO FRUSTRATED WITH THIS DARK AGES, SMALL TOWN BANK feigning modernity.

This app is harder to use and less intuitive than the old app you had. I know there's no going back. It's much. Harder to find where to print off. Bank statements. Also. There is no. Authorization number. On payments. To reference on my QuickBooks, when I pay it. Bill online. Overall, I don't like the look of it or the feel of the app. I'm starting to get used to it, but I did not like the change. And except for the fact that all banks are changing over their online banking things, I would have left the bank because of it. Your manager at The New Hope branch. Maria Juarez is probably the biggest reason I didn't leave. She's always been very helpful and very good. But I was very frustrated with this new app. Showed up as a must learn. Still don't really like it. Pull down menus were much easier to deal with. Just thought you might wanna know.

There is only one downside this app has, but it’s pretty critical. At least once a week, if not more, all of your accounts will be unavailable.Essentially, the app will show your account’s last updated 1 day ago and they will not update or it will give you an “Error updating” notification. May not seem like a big deal, but I am having to do multiple transfers across accounts each week, and that downtime really happens at the worst time. If it were an emergency, like paying a bill for example or needing to send money quickly to one account, you’re kinda screwed.Again, probably uncommon for most people, but I’ve never had a financial app “go down” as frequently as this one. On more rare occasions, I’d say 5-7 times this year, the app has been unavailable for multiple days which is not good for anyone regardless of schedule.