Screenshots

Description

Take command of your wireless service, anywhere at any time! The Simple Mobile My Account App lets you manage most aspects of your wireless service right from your phone.

Here is how it works:

-Once downloaded, open the app and after agreeing with the End User License agreement, you will have the option to log in (if you already have a Simple Mobile Account) or you can create an account by selecting Create an Account.

- Once logged in, you will be able to see your Service End Date, keep track of your Data Usage, ReUp your Service by selecting ReUp with Credit Card or ReUp with PIN if you have an Airtime PIN.

-Other features include Auto-ReUp Enrollment, Stash management, Credit Card management, Adding or Deleting a Device from the Account, viewing your transaction history or you can use our retail locator.

Not a Simple Mobile customer? Switch now! Visit us at https://www.simplemobile.com for more information

What’s New

Version 5.8

Support for iOS 14 and beyond.

Ratings and Reviews

4.8 out of 5
2.8K Ratings

2.8K Ratings

tomthumbrother ,

Phone reception

When I first started with the plain I was able to get reception all over the house and the back yard and garage and now it’s back to work I have to be steel in one room to keep from dropping calls and even then they still lose reception at least it’s cheaper than the other companies that do the same thing

Developer Response ,

Hi tomthumbrother. We are sorry for the trouble that you have encountered. For us to assist you, please chat with us using this link http://bit.ly/2EETNDo. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. ^Ramel

T. Mel ,

M.E.R.

Have been with your service for a little over a year now . Thank you for your services. Support has been very helpful as have only a year ago switched from a flipphone and not too tech saavy...
Only dissappointment was... several months ago had purchased 3 $40 dollar reup pin cards to have back up in case we might be on lockdown but discovered that (because of the covid situation needed to use unlimited data for employment search...possible schooling... essential communications...etc)-am close to 60 yrs old----was not allowed to use any of that money on cards to make it the $50 plan....being locked in a $40 plan )$120 paid money )- reeeeaaalllyyy needed to be able to use it towards the $50 plan as no work coming through and unemplyment money coming in for me was very low ----
If money is spent on multiple cards it should be credit to next option on plan not locked in ...
These are confusing times . I hope all stay well and safe.
Again , other than having money frozen on reup cards ... have had decent experience with Simple Mobile. Thank you.

Developer Response ,

Hi T. Mel. Our sincerest apologies for your bad experience and we want to make sure your concerns will be addressed today. To assist you, please click on this SIMPLE Mobile chat link http://bit.ly/2EETNDo or call 1-877-878-7908. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. ^April

jenjen3869 ,

Don’t use your points if you leases a phone

I used my points that I worked long and hard to get but because I lease a phone through them and they use a service to collect the payment for my phone and for a service plan they are saying that I can’t use my points for a plan after fighting with them for hours over the phone to convince them that the plan never got used that I still had to pay cash. It was a huge head ache and I feel completely misled and disappointed with this whole company. I’m glad that I’m diligent and keep copies of receipts or I probably would not have gotten my points added back to my account but I can’t even use them so I don’t know what’s the fricking point in me having them. They told me well you can buy more data with them, well that’s great but I pay for unlimited data already sooo thanks for nothing!

Developer Response ,

Hi jenjen3869. We are sorry to hear that you feel this way. It's important that you have a satisfying experience with the services you are being provided. We're more than happy to investigate this matter with you. Let's go over all the details and options together. Please chat with us using this link http://bit.ly/2EETNDo. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
^Katrina

App Privacy

The developer, TracFone Wireless, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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