Singtel Prepaid hi!App 4+

Purchased a prepaid Singtel hi! SIM which included instructions for how to register and activate the SIM. Initially I didn’t have the option to “Register new SIM card” but called the customer service line and they quickly advised me to check that I was on a Singapore WiFi network and did not have any VPN active. I deleted then re-downloaded the app and the issue was resolved.

Ok I was pretty excited to use the eSIM Tourist plan when I got to Singapore but after spending nearly 3 hours trying to get stuff set up I would definitely say this experience is terrible, I did manage (I think) to get things working on my phone but still have no idea how I can sign into the app now to check things because the number assigned doesn’t work in the app. There’s nothing in the FAQ’s or Set Up Guides on how to do this. Please be aware if you’re on an iPhone you have to manage a ton of different configs in your phone both for the network but also for your messages (each contact you have to select which network to use to send). Just trying to figure out what number I was assign was ridiculous and involved attempting to figure it out meant making calls and texts to various people in a trial and error process. I work in tech and consider myself pretty advanced with stuff like this but wow what a waste of time. Oh and Caveat Emptor…every time to change a config you’ll need to power off and on the phone for it to set and then move to the next one.

I was also frustrated with registration process but everything ended up working fine for my Singapore Singtel SIM card!