Six Flags 4+

We have had major problems with the preferred parking, both at six flags and hurricane harbor . Also at hurricane harbor it would not let us reserve a seating area and the web site says it’s 1st come first serve. We get it and they still turn us away and there is no one sitting there.
When we go to guest services at six flags and hurricane harbor it is more of the same. They don’t know what to do and how to fix it. Took 3 people at 6 flags and when I got home I find that they have deleted all our passes from the app and I had to reinstall everything.
We have been supporters of 6 flags and hurricane harbor got a lot of years but this year is the pits. No one seems to know what is going on and keep passing you off to someone else who seems to know even less. This includes the managers.
I hope you can get it fixed before you lose business.

I was using the app to find my way around as I had not been to the park in a decade. I wanted to try the new Wonder Woman ride, but could not find it in the map. I typed the ride into the app and it appeared, but there was no way to “find on map” or guide me to it. I scoured the map while waiting in line for Full Throttle and could not find it. After Full Throttle, I decided to wing it to try to find it. Luckily, it was right next to Batman. I thought “wait a minute, I looked here on the map”. I opened the map and sure enough, the map was still showing Green Lantern. It had not been updated since the Wonder Woman ride came out in July 2022. It is almost March 2023. I also tried West Coast which read “5 minute wait”. It said this the entire 70 minutes I waited in line for it. So one, this map is not updated with the correct rides which is ironic because I could not get a paper map either. If you’re not going to update your map on the app, at least offer a map? Common sense maybe? Also, when I scanned in with my Gold Pass at the gate I was told not to use the app and to use a newly printed card. It seems like the app is not cared for in any way. Also, funnily enough, on the way out I saw a couple struggling to find the entrance huddling over their phone using the map in the app. Six Flags Magic Mountain was really fun, but this is a review of the APP.

This place is a joke. . I understand being over crowded because there is no competition for the park to compete with. You can’t order chicken nuggets on the app because of a shortage. The park WiFi is terrible without them having their own WiFi for guests so the app is super slow to non existent. When ordering other food the time slots fill up too fast. Customer service is a joke. Good luck getting a hold of someone over the phone. I had issues with my membership post Pndemic which I kept paying even though there was an option to put on hold. My fault for thinking that they would be able to compensate you for being a good patron. This place needs a reality check which will hopefully come once the new lark opens by WestGate. I was excited when they did an in park survey so that I could give them some constructive criticism instead posting on a site like this. Unfortunately the survey was very controlled with just trying to find their demographic without asking for feedback or comments. This place knows it’s a joke and that we in the west valley are trapped. If you can wait until next year when the other park opens. Do it. Oh yeah, one more thing, they make you rent tubes instead of providing enough park tubes to service their customers. Terrible!!!