SIXT rent, share, ride & plus 4+

Better than all the rest combined

I used to dread renting a car. I went to book one with another company and it was such an awful online experience that I was ready to give up until I remembered my cousin used Sixt all the time and loved. I reluctantly went online once again, and it was so easy. But the actual proof came when I went to pick up that first car. They could not have been nicer! The service was phenomenal and the car was terrific. I got the app and used it for my second booking. I was terrified that it was going to be problematic. Wrong again! It was so easy! I even got an upgraded car, a BMW. My son was in 7th Heaven in that car. I, as a mom, couldn’t believe how much the lil’ gamer felt like a rockstar. He had never really expressed interest in cars until that moment. I realized Sixt had unknowingly given him a confidence booster in that non-mom car. 😂 Just booked another car with Sixt. Not expecting the dream car. Just happy knowing that I didn’t have a stressful booking experience. I booked it in about 2 minutes. Thanks Sixt!

Great company to rent from

Sixt has an array of vehicles that no other company, in my experience, has.
I came across Sixt several ago & I have become a faithful client. They do not require a flight to rent from them, nor do they have any weird charges or holds for just needing the car(Alamo is good too but they don’t have the same caliber of vehicles). I have had the before mentioned problems with reservations from dollar & asis. There was another place whose name escapes me that was terrible. I went to pick up a van for the family & they wanted an additional $200 dollar just bc. Most people would just swipe their card to not have to deal with the headache of going elsewhere (I’ve done it more than once)That’s not the case at sixt.
I rent quite frequently from them. I typically rent a GMC that has seating for 7. I have three young boys and when we travel the added comfort is nice & the tv’s & head sets; my kids were happy & so were we. We no longer take any chances going anywhere else if we can help it.

Beware!

I’ve used Sixt for years, never had a problem other than long wait lines occasionally at pick up (it happens sometimes). The last time I went to pick up a car, I was told my account had been blocked and that the agents at the location would not be able to help me. Ok, they immediately have me call customer services from my phone at the desk (which if you’ve ever had to call, you know you’ll be on hold for at least 30-45 mins). Once again, ok. After getting through to a customer service agent (was transferred several times) I was told I need to email them to get the situation sorted. After explaining that my wife and I are literally on our way to a wedding, I was hung up on by customer service. At this point, it’s too much I have to leave so I asked for a refund (for this reservation and future reservations that I had prepaid for). They can’t even figure out how to give me a refund and recommend I contact AMEX to just dispute the charges. This is the craziest experience I’ve ever had renting a car and am super disappointed in Sixt for letting me down without ANY answers. So as the title implies, beware! Do not count on getting a car you have reserved and prepaid for. Have a backup plan if you’re using Sixt.

개발자 답변 ,

Hi Russy, first of all my deepest apologies regarding the circumstances and troubles you faced. We would really like to investigate into your matter and also provide a solution for you. Could you please share just this comment together with your email and name at app@sixt.com? My colleagues will directly take care. Thanks for taking the time to share your experience and giving us the possibility to follow up on that.