Skrill — Платежи и перевод‪ы‬ 17+

I was trying to get registered including giving my social security number which has told never to give online for security sake. Then it says on the next page to scan my drivers license . It says to can the front and place inside the four lines. Well, my drivers license is too big to fit inside the lines. So it would not any way I tried and then went dark.
No way to contact to let them know it wouldn’t fit, or ask could I take a screenshot of the license that has vital information. So I can’t get into a place to complete any transactions. At the bottom of each page, there should be a way to let you know to text you the problem. Also what do you mean by “front” Front on license facing down or up. Now am I still in to complete my transaction. If not I want your assurance that all of my private information deleted and prove to me that it is. This review is temporary dependent on your response. Penny P

Hi Penny, we're very sorry to hear about your experience. Skrill takes customer verification very seriously. If you still have questions or would like us to look into your account, please get in touch with our Customer Care team, as we are unable to provide account help here. Our main contact page with all official communication channels can be found here: https://utm.io/uf1t3 Thanks, Skrill Team

Apple sir/ma, we are on our knees pleading to you to please tell skrill and neteller to unlock all our account so we can get all our money out including the prize we won because it is ours. All our accounts was closed permanently on the 4 of January immediately after calling them to claim the prize as instructed by them so we wouldn’t receive the prize we won in our account without stating the reasons for such action and now they are trying to accuse us of doing fraud so they can feel good about themselves and what they are trying to do with our money. I have been sending and receiving payment on my skrill and neteller account for months but they didn’t restrict it permanently and say the decision is final or accuse me of doing fraud until I won and called to claim it. I have uploaded proof to show them that I am not a criminal so they have no right to close my account without notice and without stating what we did wrong! Why are they trying to take what does not belong to them anymore by restricting our accounts permanently and saying the decision is final so we won’t receive it. Does this not look like a fraud to you? Skrill and neteller are trying to steal from us because they think they can accuse us of fraud or do whatever they want. Please Apple sir/ma, you really have to do something about this!! Tell them to unlock all our accounts because we are not criminals at all

Hi there, sorry to hear this. As we cannot provide any account help here, all inquiries must go through official communication channels. Apologies for any inconvenience this may cause. -Skrill Team

I tried to create a new account only to find out I already had an account, sweet. Tried logging into said account and get error messages, not sweet. I message support and a person named Stanislav tells me the issue is my personal VPN and that because I tried to log in to my account too many times with it they permanently closed the account. He said not to worry and to just make a new account under a separate email with the VPN turned off. I did exactly that and get an error message when I tried to log in saying I have multiple accounts. So I replied to Stanislav’s email asking if I needed to wait for the previous account to close or if he could advise me what to do further. I got a reply from a person named Evgeni saying that the NEW account has been permanently closed for “security reasons” with no further explanation and not to make any more accounts. Obviously I’m confused as I was only following the advice of the previous help team member and when I replied to his email I got a reply from someone else named Valeriya basically telling me to go screw myself with again no further explanation. I’ve never seen a support team conduct themselves in such bad faith before and wouldn’t use Skrill’s services if they paid me to. I’ll take the higher fees on PayPal if it means I never have to go near such incompetent customer service again.

Hi there, sorry to hear your experience was less than 5 stars. If you would like our Customer Care team to look into your account further, please get back in touch through official communication channels. In any case, thank you for taking the time to leave a review. We've taken note and appreciate your feedback. -Skrill Team